Quote:
Originally Posted by Kennyeth
Anyone with this package have a massive increase on their latest April to May bill? I know they have increased charges so that will mean a little difference from last month to this next month??
Ken.
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Have a good look at the detailed breakdown on your bill.
Alternatively, why not give BT a call?
The agent will be able to explain the reason for any increases.
p.s. if you look at announcements in the press, the totality of the April 2017 price increases should be no more than a £few per month - say circa 5%.
http://www.ispreview.co.uk/index.php...pril-2017.html
For anyone interested in the reality of how our service providers compare for service e.g. customer satisfaction, reason for complaint etc. the latest (April 2017) publication from Ofcom about service levels in 2016 should be considered the authoritative independent document (pages 7 to 9 refer). The reality is not what many would assume based on a few recent comments on this forum!
https://www.ofcom.org.uk/__data/asse...y-overview.pdf