Yup, ECP really suck.
A few years ago, I rang my local ECP as I needed a new battery in a hurry for my daughters car so she could get to work the next day. I was quoted a decent price, yes it's in stock and yes I could collect right away.
Gets to the the store, the price they quoted was ex-VAT (illegal to do so for consumers) and the card machines were down so cash only... which the guy on the phone hadn't bothered to mention... so I had to drive to the nearest cash point, get the cash out and go back.
That was the last time I used them and I don't intend to use them again anytime soon.
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