In my experience, previous dealings with Sean (Radioguy) have been nothing short of first rate customer service.
The first unit I bought, a Navall WinCe, I dithered and couldn't make my mind up, and probably did Sean's head in waiting for me to make my mind up. Unfortunately there was a problem with the unit so Sean took it back for full refund, no problem.
Eventually I thought about getting a newer model, the Navall 3. Again loads of questions asked and Sean always responded even though his workload seemed to have him working all hours. When I did make the purchase, parcel was despatched very quickly and after sales service has been great too. Any delays are usually out of Sean's direct control, as it would appear it is in your case.
Sean's a top bloke so bear with him. He does value his customers and looks after them wherever he can.
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