Next time I am round at her house, we'll have a go at phoning Sky (don't want to do it from here as they always ask to speak to the account holder, fair enough)
Ideally though, if they can help, I'd hope that there are a few new boxes floating around their warehouses, as a secondhand one might throw up exactly the same issues as she had before! (no disrespect meant to the one that g.mc.g has in his loft as I'm sure that one is fine!)
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Dave
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