Exhaust Back Box - Page 4

Yella Fella · 30th October 2009, 08:56

Well got the new exhaust fitted yesterday from the CAT back at RMS in Prestwick.

It wasn’t a nice experience. I'm not into slagging companies off or likewise but thought it best to tell of my experience, just in case anyone is considering an exhaust in the future and was thinking about using this place. RMS wasn’t what I expected. Their web site doesn’t match the reality. They came across as a traditional engineering business in need of updating and are located in a unit that really could do with a clean and tidy.

The customer service was very poor indeed. I arrived 10 mins before they asked me to, went into the reception (smoke filled and dirty) and despite being noticed by George (Owner) he continued to sit (smoking) on his PC looking through e-bay. Eventually I had to say to him so that he would move off his seat! A selection of finishers were on display and he suggested a 5" oval for the ZT. I likes a squarer one which I though fitted the bumper cut-out but waited until the old exhaust was off before holding the different finishers upto the bumper cut-out. I was asked to wait in the waiting area, a small portacabin on the other side of the small yard. You cant see your car from this point.

The fitter removed old exhaust was cut off and we decided the squarer finisher was better than the oval. “That will be an extra £20” Alarm bells start ringing. I asked him if the price given includes finishers. It does but only the 5” Oval. Told him this wasn’t explained to me. He shrugged his shoulders. Reluctantly I agreed to the extra £20 for the square finisher.

The old exhaust was lying on the floor and out of curiosity I asked what size of pipe it was. I think he said 4 ¾” but we are putting on 3 ¾”. More alarm bells! “Oh no your not! You’ll be putting on what comes off or a larger size. You shouldn’t be reducing the output of the system, thus restricting the exhaust” I told him. The fitter agreed with me, but he told me George quotes all jobs based on using smaller pipes sizes. I was not pleased to say the least. I told him to fit equivalent size.

It was fitted and the car was off the ramp without inviting me to see/inspect it. He than had the cheek to add £80+ extra onto the quoted price! Told him the think again. We came to an agreement where I paid, reluctantly, and extra £40.

The job took 4 hours, no offer of tea, coffee or anything from RMS. Nowt.

I haven’t seen the exhaust as the car was off the ramp without being offered the chance of viewing it and I was back in Glasgow then it was dark and the wife is away with it today.

On the positive side, on the run back to Glasgow, what a great difference. The sound is great, acceleration has improved and torque also so it goes a lot better.

Sorry if it sounds a bit negative, but like I say, this is only my experience. If you are considering RMS, and don’t get me wrong their prices are great, just confirm what you will be getting so that you avoid an unexpected bigger bill and don't expect any customer service!

tazman3 · 30th October 2009, 15:12

Mmm doesnt sound great at all mate...

Im not sure anyone would be happy with being quoted smaller bore price then be expected to just pay extra for the right size...

Good on you for argueing the point many people would have just laid down and taken it.

Customer service nowadays leaves a lot to be desired

Martin

pab · 30th October 2009, 15:20

as i said,i had a telephone conversation with him,he seemed alright

sorry to hear of your bad experience

Yella Fella · 30th October 2009, 16:39

Quote:

Originally Posted by pab

as i said,i had a telephone conversation with him,he seemed alright

sorry to hear of your bad experience

Yes I agree, he was fine on the phoneith me also, but he really needs to retire!

Theres a lot more I could say but maybe not for a public forum.

pab · 30th October 2009, 16:44

Quote:

Originally Posted by GL3NN

Yes I agree, he was fine on the phoneith me also, but he really needs to retire!

Theres a lot more I could say but maybe not for a public forum.

so in a nutshell..would you recomend him,and are you pleased with the results?
he has a backbox for me..with my name on it

sf8752 · 30th October 2009, 17:31

i have just had mine replaced from the cat back by budget at £125 all in

steve................

Yella Fella · 31st October 2009, 14:55

Quote:

Originally Posted by pab

so in a nutshell..would you recomend him,and are you pleased with the results?
he has a backbox for me..with my name on it

Yes I would recommend him, but beware.

I'm pleased with the end result. The V6 sound and increased power etc is just great.

Your back box may be a lot smaller that you expect. The one that came of mine was huge! and very heavy but the new one is a lot smaller.

tazman3 · 31st October 2009, 15:01

Quote:

Originally Posted by GL3NN

Yes I would recommend him, but beware.

I'm pleased with the end result. The V6 sound and increased power etc is just great.

Your back box may be a lot smaller that you expect. The one that came of mine was huge! and very heavy but the new one is a lot smaller.

smaller the back box greater the sound is the way i understand it....mine is a lot smaller than the OEM that came off also...

Good luck Pab when you getting it fitted..

Martin

pab · 31st October 2009, 17:15

Quote:

Originally Posted by tazman3

smaller the back box greater the sound is the way i understand it....mine is a lot smaller than the OEM that came off also...

Good luck Pab when you getting it fitted..

Martin

a few more questions and answers from him

I'm in that neck of the woods next week

ERic · 31st October 2009, 20:13

Hello all,

I have seen some issues on this forum about radiator fan failures and I am wondering which type of fan (the early or late type fan) do I have on my MG ZTT 190 first registered in August 2003. My car has now 70.000 km on the clock and I am wondering when the fan (and vis motors) will fail. I live in Luxembourg and I have to learn more about my car as there is no MG specialist who I can trust. I have also trouble to find a rear exhaust and to get the right coulour as touch up paint (IAB Typhoon)

I like my car and I want to keep it for a long time.

Many thanks for all suggestions, Eric
(Luxembourg)

30th October 2009, 08:56	#31
Yella Fella Nemo Me Impune Lacessit None at the moment Join Date: Nov 2007 Location: Glasgow's HMP Barlinnie, 'A' Hall, 2nd Flat Posts: 5,192 Thanks: 493 Thanked 1,094 Times in 666 Posts	Well got the new exhaust fitted yesterday from the CAT back at RMS in Prestwick. It wasn’t a nice experience. I'm not into slagging companies off or likewise but thought it best to tell of my experience, just in case anyone is considering an exhaust in the future and was thinking about using this place. RMS wasn’t what I expected. Their web site doesn’t match the reality. They came across as a traditional engineering business in need of updating and are located in a unit that really could do with a clean and tidy. The customer service was very poor indeed. I arrived 10 mins before they asked me to, went into the reception (smoke filled and dirty) and despite being noticed by George (Owner) he continued to sit (smoking) on his PC looking through e-bay. Eventually I had to say to him so that he would move off his seat! A selection of finishers were on display and he suggested a 5" oval for the ZT. I likes a squarer one which I though fitted the bumper cut-out but waited until the old exhaust was off before holding the different finishers upto the bumper cut-out. I was asked to wait in the waiting area, a small portacabin on the other side of the small yard. You cant see your car from this point. The fitter removed old exhaust was cut off and we decided the squarer finisher was better than the oval. “That will be an extra £20” Alarm bells start ringing. I asked him if the price given includes finishers. It does but only the 5” Oval. Told him this wasn’t explained to me. He shrugged his shoulders. Reluctantly I agreed to the extra £20 for the square finisher. The old exhaust was lying on the floor and out of curiosity I asked what size of pipe it was. I think he said 4 ¾” but we are putting on 3 ¾”. More alarm bells! “Oh no your not! You’ll be putting on what comes off or a larger size. You shouldn’t be reducing the output of the system, thus restricting the exhaust” I told him. The fitter agreed with me, but he told me George quotes all jobs based on using smaller pipes sizes. I was not pleased to say the least. I told him to fit equivalent size. It was fitted and the car was off the ramp without inviting me to see/inspect it. He than had the cheek to add £80+ extra onto the quoted price! Told him the think again. We came to an agreement where I paid, reluctantly, and extra £40. The job took 4 hours, no offer of tea, coffee or anything from RMS. Nowt. I haven’t seen the exhaust as the car was off the ramp without being offered the chance of viewing it and I was back in Glasgow then it was dark and the wife is away with it today. On the positive side, on the run back to Glasgow, what a great difference. The sound is great, acceleration has improved and torque also so it goes a lot better. Sorry if it sounds a bit negative, but like I say, this is only my experience. If you are considering RMS, and don’t get me wrong their prices are great, just confirm what you will be getting so that you avoid an unexpected bigger bill and don't expect any customer service! Last edited by Yella Fella; 30th October 2009 at 13:53..

31st October 2009, 20:13	#40
ERic Regular poster MG ZT-T Join Date: Sep 2007 Location: Luxembourg Posts: 45 Thanks: 0 Thanked 0 Times in 0 Posts	radiator fan Hello all, I have seen some issues on this forum about radiator fan failures and I am wondering which type of fan (the early or late type fan) do I have on my MG ZTT 190 first registered in August 2003. My car has now 70.000 km on the clock and I am wondering when the fan (and vis motors) will fail. I live in Luxembourg and I have to learn more about my car as there is no MG specialist who I can trust. I have also trouble to find a rear exhaust and to get the right coulour as touch up paint (IAB Typhoon) I like my car and I want to keep it for a long time. Many thanks for all suggestions, Eric (Luxembourg)

30th October 2009, 15:12	#32
tazman3 Posted a thing or two Mercedes C200 Join Date: Feb 2009 Location: Forres Posts: 1,499 Thanks: 1 Thanked 0 Times in 0 Posts	Mmm doesnt sound great at all mate... Im not sure anyone would be happy with being quoted smaller bore price then be expected to just pay extra for the right size... Good on you for argueing the point many people would have just laid down and taken it. Customer service nowadays leaves a lot to be desired Martin

30th October 2009, 15:20	#33
pab Banned MG ZT V6 190+ Join Date: Sep 2008 Location: Leeds Posts: 33,223 Thanks: 41 Thanked 1,614 Times in 1,416 Posts	as i said,i had a telephone conversation with him,he seemed alright sorry to hear of your bad experience

30th October 2009, 17:31	#36
sf8752 Gets stuck in rover75 conny 1.8 white gold Join Date: May 2007 Location: liverpool Posts: 509 Thanks: 0 Thanked 0 Times in 0 Posts	i have just had mine replaced from the cat back by budget at £125 all in steve................