BT Broadband and calls - Page 2

Darcydog · 21st April 2017, 06:27

Quote:

Originally Posted by Kennyeth

You are probably correct on that, however I have been with BT since penny dial up 18 years back and have 99.9% of the time been quite happy.
Ken.

Similar with me Ken - we were always BT - in fact my Father worked for the Post Office since before WW2 !! when Telecoms and Post came under the same organisation. My Uncle ended up on the BT side and my Father on the PO side.

So for decades - I never considered using any other provider.

But when their outright lies became so obvious I changed and only then did the problem I was complaining about get sorted. The new provider also found that BT had recommended and was charging me for their fibre optic service which at the time was not available in my area.

I managed to get considerable compensation but the lies and BT's total lack of any sort of meaningful apology left a very bad impression indeed.

Kennyeth · 21st April 2017, 08:13

Quote:

Originally Posted by Darcydog

Similar with me Ken - we were always BT - in fact my Father worked for the Post Office since before WW2 !! when Telecoms and Post came under the same organisation. My Uncle ended up on the BT side and my Father on the PO side.

So for decades - I never considered using any other provider.

But when their outright lies became so obvious I changed and only then did the problem I was complaining about get sorted. The new provider also found that BT had recommended and was charging me for their fibre optic service which at the time was not available in my area.

I managed to get considerable compensation but the lies and BT's total lack of any sort of meaningful apology left a very bad impression indeed.

Bad experiences can leave that nasty feeling.
When BT says in adds about their fibre broadband they don`t tell you (at least I have not seen) it`s mostly only fibre to cabinet and the end of the route to router in the home :-) is copper wire, so if you are miles away from a cabinet you would not get the b/band speed you were hoping for.
I think BT should try to negotiate renting from Virgin their fibre, I have had sockets in the corner of my last two homes, I have only thought of switching to Virgin on two occasions, loosing email addresses with BT is one factor to stay.
Ken.
Ken.

Darcydog · 21st April 2017, 08:32

Losing my btconnect.com address was in reality only a minor inconvenience. In fact I easily updated all those contacts I wanted to and left all the dross - or so I thought!

About 6 months after changing I had a massive dump from bt whereby they re-activated my account to receive only and sent me a couple of thousand dross emails

They do this every four or five months it seems and I just highlight the lot and delete.

Darcydog · 21st April 2017, 08:38

Quote:

Originally Posted by Kennyeth

Bad experiences can leave that nasty feeling.
When BT says in adds about their fibre broadband they don`t tell you (at least I have not seen) it`s mostly only fibre to cabinet and the end of the route to router in the home :-) is copper wire, so if you are miles away from a cabinet you would not get the b/band speed you were hoping for.
I think BT should try to negotiate renting from Virgin their fibre, I have had sockets in the corner of my last two homes, I have only thought of switching to Virgin on two occasions, loosing email addresses with BT is one factor to stay.
Ken.
Ken.

Exactly what happened to us Ken - there was not a fibre optic cable within 15 miles of where we live and we should never have been told that it would solve the issues we had with a very 'noisy' line.

Very poor service from BT IN every aspect and every respect.

The Incredible 'ULK' · 21st April 2017, 09:17

We signed up around this time last year to receive unlimited broadband for £7.50p/m (excluding line rental and other bits) for a fixed period of 14 months, only to have them put the price up after the 7th month. Safe to say I wasn't impressed, and upon investigation their terms and conditions allow them to do this, so fixed price contracts mean absolutely nothing it seems.

Darcydog · 21st April 2017, 09:32

This with BT Dan?

KWIL · 21st April 2017, 09:35

The trouble with BT is the mindset that says it is still a State company, take it or leave it. Whether separating Openreach out of it will make a difference we must wait and see. Plusnet? thought this one is also BT in another guise. My piece of copper runs at 6.25Mbs which is quite fast enough for me.

The Incredible 'ULK' · 21st April 2017, 09:48

Quote:

Originally Posted by Darcydog

This with BT Dan?

Yes this is with BT

VVC-Geeza · 21st April 2017, 15:45

Quote:

Originally Posted by Kennyeth

You are probably correct on that, however I have been with BT since penny dial up 18 years back and have 99.9% of the time been quite happy.
Ken.

He is correct Ken.I forgot to contact them before my 12 month contract ran out and they automatically withdrew the 'discounts

' applied to my account which resulted in another £44 to my quarterly bill.It's completely wrong that there is no notification that this is about to happen ,in fact I'm amazed it's legal.I'm very tempted to make some enquiries with Plusnet as their pricing seems more realistic.I understand that they are owned by BT so it makes you wonder why they operate a different price structure.

steve-45 · 21st April 2017, 16:07

I'm still waiting for BT to install fibre in my area - a London borough so not in the middle of no where - every time I check there website it's 5 months away and has been so for the last few years !

The only thing that has stopped me moving is my btinternet.com email address, but I've now bought my own domain name, so will be moving away very soon.

21st April 2017, 09:17	#15
The Incredible 'ULK' Loves to post Rover 75 Saloon Join Date: Aug 2014 Location: Withernsea Posts: 399 Thanks: 131 Thanked 127 Times in 78 Posts	We signed up around this time last year to receive unlimited broadband for £7.50p/m (excluding line rental and other bits) for a fixed period of 14 months, only to have them put the price up after the 7th month. Safe to say I wasn't impressed, and upon investigation their terms and conditions allow them to do this, so fixed price contracts mean absolutely nothing it seems. __________________ [SIGPIC][/SIGPIC]

21st April 2017, 08:32	#13
Darcydog This is my second home Join Date: Jul 2014 Posts: 5,428 Thanks: 3,123 Thanked 3,170 Times in 2,096 Posts	Losing my btconnect.com address was in reality only a minor inconvenience. In fact I easily updated all those contacts I wanted to and left all the dross - or so I thought! About 6 months after changing I had a massive dump from bt whereby they re-activated my account to receive only and sent me a couple of thousand dross emails They do this every four or five months it seems and I just highlight the lot and delete.

21st April 2017, 09:32	#16
Darcydog This is my second home Join Date: Jul 2014 Posts: 5,428 Thanks: 3,123 Thanked 3,170 Times in 2,096 Posts	This with BT Dan?

21st April 2017, 09:35	#17
KWIL Precise Rover 75 Tourer 2.5KV6 Connoisseur SE Join Date: Mar 2013 Location: Fleet Posts: 2,954 Thanks: 630 Thanked 617 Times in 480 Posts	The trouble with BT is the mindset that says it is still a State company, take it or leave it. Whether separating Openreach out of it will make a difference we must wait and see. Plusnet? thought this one is also BT in another guise. My piece of copper runs at 6.25Mbs which is quite fast enough for me.

21st April 2017, 16:07	#20
steve-45 This is my second home Rover 75 Saloon CDTi Join Date: Oct 2015 Location: Belvedere Posts: 4,076 Thanks: 108 Thanked 1,089 Times in 774 Posts	I'm still waiting for BT to install fibre in my area - a London borough so not in the middle of no where - every time I check there website it's 5 months away and has been so for the last few years ! The only thing that has stopped me moving is my btinternet.com email address, but I've now bought my own domain name, so will be moving away very soon.