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Old 23rd February 2017, 12:03   #431
Muck
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Muck I will refund in full, Please send it back to Essex?
Hi Sean, thanks for that. Essex is Jeff's address?
I'll send it back - do I need any paper from you?

Cheers
Muck
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Old 23rd February 2017, 13:18   #432
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Hi Sean, thanks for that. Essex is Jeff's address?
I'll send it back - do I need any paper from you?

Cheers
Muck
Hi Muck,

Back to me here at Clacton Electronics but Sean will send you a packing slip/returns authorisation document for you to print and to put in with the returned item
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Old 23rd February 2017, 15:48   #433
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Hi Sean, thanks for that. Essex is Jeff's address?
I'll send it back - do I need any paper from you?

Cheers
Muck
Email sent Muck
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Old 2nd March 2017, 11:12   #434
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Don't suppose refunds cover iPods not working either?
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Old 2nd March 2017, 21:16   #435
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Default Failed to connect

Jeff/Coolcat - can you advise please if there's a fix for my 'star' - twice it failed to connect. When it's alive, it's really good so, any assistance would be appreciated...just a few months old.
John
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Old 3rd March 2017, 12:54   #436
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Don't suppose refunds cover iPods not working either?

Paul I sent a PM

Sean
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Old 3rd March 2017, 12:56   #437
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Jeff/Coolcat - can you advise please if there's a fix for my 'star' - twice it failed to connect. When it's alive, it's really good so, any assistance would be appreciated...just a few months old.
John

Hi John

This could be as simple as Antenna Location.
Have you tried connecting with antenna outside of the car (Just to try)
Some cars also have thermal windscreen qualities which is one of the things that actually blocks GPS signals . so it should not be directly under the windscreen

Sean
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Old 3rd March 2017, 21:47   #438
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Sean/Anyone, I've tried two different locations - I'ts working fine at the moment but I'm expecting it to default anytime soon - such is my experience over the last few weeks, If anyone else has experienced similar and have come up with a 'fix' would appreciate their sharing. Windscreen- standard.
Thanks, John
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Old 6th March 2017, 08:45   #439
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Originally Posted by John Armstrong View Post
Jeff/Coolcat - can you advise please if there's a fix for my 'star' - twice it failed to connect. When it's alive, it's really good so, any assistance would be appreciated...just a few months old.
John
Hi John,

Sorry for the late reply but was away over the weekend.

When you say 'failed to connect' what are we referring to.

The unit failing to switch on, failing to connect the bluetooth, gps, Wifi etc ?
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Old 7th March 2017, 21:41   #440
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Thanks Jeff - my contacting to activate the Sat Nav is intermittent. (Connecting to the GPS) I have tried locating the aerial in two different places but it's still intermittent. The aerial is not magnetic like my previous one but is retained with a sticky glue. Can you advise where it should be located for good /best reception please
John
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