Go Back   The 75 and ZT Owners Club Forums > Social Forums > Social Forum
Register FAQ Image Gallery Members List Calendar Mark Forums Read
Notices

Reply
 
Thread Tools Display Modes
Old 10th April 2024, 12:56   #1
planenut
Regional Secretary
 
planenut's Avatar
 
Rover 1.8T Tourer

Join Date: May 2007
Location: Heathrow
Posts: 6,973
Thanks: 1,551
Thanked 2,036 Times in 1,264 Posts
Default Just me Moaning

Some people go through terrible times and suffer, some constantly, so all I will say is I picked up a horrible lurgy last Friday. Today is Wednesday, I am pretty sure. One of the effects is that I have almost totally lost my voice, some would shout "hurrah".

Not feeling too spritely I wouldn't drive, nor fancied the bus, I thought, as I couldn't communicate verbally, something that I could do was online Banking, or so I thought. Due to a major direction change in an upcoming holiday I have had a car hire cost refunded. To protect the original payment, I paid by credit card.

Online, I tried to transfer said fee from my Credit Card account to my Current account, but was not given that as an option. Realizing that I couldn't speak, I started ploughing through the "help" pages eventually resorting to "chatline", which I realize is not a human contact. Finally, the system gave me the option for this thing to go through basically the same system I had, twice, to wake it up. I advised it in various structures of sentences, I could not talk. Finally, and I thought I was getting somewhere, the thing told me it was getting a member of the help team to communicate with me, therefore print/chat.

This "person" came on the chat, and told me to wait while they familiarized themself with the previous exchange of information, this took about eight minutes for them to cover about five inputs. They then declared that they did not fully understand..................eventually, they gave me a phone number to ring, when I asked for an email address, they said that was not an option.

My problem is only temporary, how do those whose impairment is permanent cope?

There, it was a rant, thank you.
planenut is offline   Reply With Quote
Old 10th April 2024, 15:33   #2
FLYING BANANA
Moderator/Club Shop
 
FLYING BANANA's Avatar
 
MG ZT 1.8t+. No.3 of 4 in Sunspot Yellow & Ford Fiesta in Black.

Join Date: Aug 2010
Location: Rattler Farm
Posts: 22,608
Thanks: 9,270
Thanked 15,645 Times in 6,806 Posts
Cool

It’s the modern way of working. Us dinosaurs, it’s beyond us understanding this. This is the way of the modern world.

I wish you better Fred.
__________________


233,650.

onen hag oll
FLYING BANANA is offline   Reply With Quote
Old 11th April 2024, 07:34   #3
BRG75
Gets stuck in
 
BRG75's Avatar
 
Rover 75 Saloon & Tourer, 9th & 10th Rovers

Join Date: Nov 2013
Location: Sevenoaks
Posts: 979
Thanks: 670
Thanked 290 Times in 195 Posts
Default

Hi Fred,

Hope your lurgy goes quickly.

Couldn't agree more with Bob's comment, "modern world"

I was a systems hardware engineer back in the mid 60's and stayed in the IT industry all my working life.

It was the early 70's before many even knew what a computer was.

Many a time, in conversation, we would predict the future of automation; in hindsight we underestimated the effects more often than not.

Believe it or not, though Jan will confirm, until about 10 years ago, I wouldn't have the internet in the house. Eventually, you couldn't function without it.

Regards

Mike
__________________
Presently
2004 75 CDTi auto Connoisseur Tourer - White Gold
2001 75 2.5 auto Connoisseur Saloon - White Gold

Previously
2002 75 1.8 auto Club SE,
2000 75 1.8 auto Classic SE (Company Car)
1997 420 (Company Car)
1996 216 cabriolet,
198? 213 VDP
1986 SD1 V8 VDP,
1968 2000TC,
1966 2000.
BRG75 is offline   Reply With Quote
Old 11th April 2024, 07:46   #4
roverbarmy
This is my second home
 
roverbarmy's Avatar
 
Roverless + 1.7D Sportage

Join Date: Aug 2014
Location: East Norfolk
Posts: 7,060
Thanks: 729
Thanked 2,021 Times in 1,449 Posts
Default

I've had similar recently in terms of both the "lurgy" and having to deal with "stuff" for my 98 year old mum (going deaf and blind but wanting to live "independently"!).


It will get better but these conglomerates don't make things easy! My recent run-ins have been with British Telecom, British Gas and our bank (all of which, we have been loyal customers for years!). Their system does not allow folks with any kind of impairments to access help. Even when you get through on a phone line, you are faced with menus, sub menus, call queues and then "I'll just pop you on hold whilst I look into the details"!


Customer "service"? Customer swervish more like. Don't get me started on trying to get a medical appointment!


My rant over too! Keep smiling and carry on!
__________________
Oil in my veins!
roverbarmy is offline   Reply With Quote
Old 11th April 2024, 09:33   #5
planenut
Regional Secretary
 
planenut's Avatar
 
Rover 1.8T Tourer

Join Date: May 2007
Location: Heathrow
Posts: 6,973
Thanks: 1,551
Thanked 2,036 Times in 1,264 Posts
Default

Thank you all, I do wonder if I'm the only one that makes comments during that period of "your call is important to us", and "this call is being monitored for training purposes". Obviously at the moment, I cannot leave any comment.
planenut is offline   Reply With Quote
Old 11th April 2024, 10:05   #6
roverbarmy
This is my second home
 
roverbarmy's Avatar
 
Roverless + 1.7D Sportage

Join Date: Aug 2014
Location: East Norfolk
Posts: 7,060
Thanks: 729
Thanked 2,021 Times in 1,449 Posts
Default

Quote:
Originally Posted by planenut View Post
Thank you all, I do wonder if I'm the only one that makes comments during that period of "your call is important to us", and "this call is being monitored for training purposes". Obviously at the moment, I cannot leave any comment.
I scream at the top of my voice
"If my call is so important to you, get some bu**er to pick up the phone!


Another problem is that when you get through, it's usually someone with English as a second language, or someone who sounds like they are chewing gum on the other end!


Could you repeat that please?
__________________
Oil in my veins!
roverbarmy is offline   Reply With Quote
Old 16th April 2024, 06:18   #7
Gate Keeper
This is my second home
 
4X4

Join Date: Jul 2010
Location: Nairobi
Posts: 20,105
Thanks: 8,286
Thanked 7,017 Times in 4,160 Posts
Default

Quote:
Originally Posted by planenut View Post
Thank you all, I do wonder if I'm the only one that makes comments during that period of "your call is important to us", and "this call is being monitored for training purposes". Obviously at the moment, I cannot leave any comment.
Good morning Fred

It’s unusual for you to be sick.

How are you now? Hopefully you are on the mend.

I hate it when the call centre operator asks if they can call me Philip, or ask if they can be my friend. I think, what are they after?
Gate Keeper is offline   Reply With Quote
Old 16th April 2024, 07:42   #8
planenut
Regional Secretary
 
planenut's Avatar
 
Rover 1.8T Tourer

Join Date: May 2007
Location: Heathrow
Posts: 6,973
Thanks: 1,551
Thanked 2,036 Times in 1,264 Posts
Default

Quote:
Originally Posted by Gate Keeper View Post
Good morning Fred

It’s unusual for you to be sick.

How are you now? Hopefully you are on the mend.

I hate it when the call centre operator asks if they can call me Philip, or ask if they can be my friend. I think, what are they after?
Many thanks for that Phil. The first thing for me to say is that I have had a temporary lurgy. I do realize that there are many, many people who suffer illnesses continually, but I am disappointed that I picked this up. I am getting over it, though several effects are still lingering.

With call centres, I understand the employees are not to blame, but the system lets them down with poor, if any training. By "acknowledging" you are in a queue, allows that system to declare they have answered your call. If you end the call at any stage , that does not register. It's frustrating, and that along with a warning of abuse, get an answer from me "that person represents the company or organization" but I do not abuse but make comments accompanied by me reminding "the system" that it exists and should "listen".

Thanks again Phil,

Fred (planenut)
planenut is offline   Reply With Quote
Old 16th April 2024, 09:31   #9
Gate Keeper
This is my second home
 
4X4

Join Date: Jul 2010
Location: Nairobi
Posts: 20,105
Thanks: 8,286
Thanked 7,017 Times in 4,160 Posts
Default Just me Moaning

Quote:
Originally Posted by planenut View Post
Many thanks for that Phil. The first thing for me to say is that I have had a temporary lurgy. I do realize that there are many, many people who suffer illnesses continually, but I am disappointed that I picked this up. I am getting over it, though several effects are still lingering.

With call centres, I understand the employees are not to blame, but the system lets them down with poor, if any training. By "acknowledging" you are in a queue, allows that system to declare they have answered your call. If you end the call at any stage , that does not register. It's frustrating, and that along with a warning of abuse, get an answer from me "that person represents the company or organization" but I do not abuse but make comments accompanied by me reminding "the system" that it exists and should "listen".

Thanks again Phil,

Fred (planenut)

Cheers Fred

It’s great to hear you are getting over it despite the effects staying around you. I am sorry you are having to go through this and that you have had to change your plans.

Thank you for reminding us about the call centre practices and etiquette.

Just before Christmas at 04:00 Jessica had to call 999. I had collapsed on the toilet following a bout of food poisoning.

The diarrhoea had triggered off the Vagal nerve to make me pass out onto the bathroom floor hitting my head on a basin.

I thought “this is it, I am a gonner”. I couldn’t breathe properly as every breath was a struggle and I had chest pains. Then the imagination kicks in fearing the worst.

The call operator asked Jessica to use her phone and go “live” videoing me whilst I was on the floor. We were impressed by the call operator’s guidance. As you know they follow a procedure for every caller and have to prioritise. The call centre is manned by professionals who are trained and as you know not every caller is appreciative of how the call centre staff are doing their best to help.

Within 20 minutes 2 ambulance crew arrived at our flat. A cardiac monitor was attached to my chest and the 2 lovely ladies set up an IVI. They sprayed GTN under my tongue and the pain in the chest went away. They had a machine to massage the heart in case it stopped.

05:00 I was in resuscitation at Southmead Hospital. The heart was running in the low 30’s and irregular. Heart block and dehydration was diagnosed. I was transferred and admitted into Coronary Care.

I guess I was one of the lucky ones whereby 999 worked and there were no delays. We were grateful, is an understatement …..I am doing well 😀

Hopefully things will pick for you soon.

Thank you
Phil


Sent from my iPhone using Tapatalk Pro

Last edited by Gate Keeper; 16th April 2024 at 09:35..
Gate Keeper is offline   Reply With Quote
Old 16th April 2024, 10:01   #10
planenut
Regional Secretary
 
planenut's Avatar
 
Rover 1.8T Tourer

Join Date: May 2007
Location: Heathrow
Posts: 6,973
Thanks: 1,551
Thanked 2,036 Times in 1,264 Posts
Default

Quote:
Originally Posted by Gate Keeper View Post
Cheers Fred

It’s great to hear you are getting over it despite the effects staying around you. I am sorry you are having to go through this and that you have had to change your plans.

Thank you for reminding us about the call centre practices and etiquette.

Just before Christmas at 04:00 Jessica had to call 999. I had collapsed on the toilet following a bout of food poisoning.

The diarrhoea had triggered off the Vagal nerve to make me pass out onto the bathroom floor hitting my head on a basin.

I thought “this is it, I am a gonner”. I couldn’t breathe properly as every breath was a struggle and I had chest pains. Then the imagination kicks in fearing the worst.

The call operator asked Jessica to use her phone and go “live” videoing me whilst I was on the floor. We were impressed by the call operator’s guidance. As you know they follow a procedure for every caller and have to prioritise. The call centre is manned by professionals who are trained and as you know not every caller is appreciative of how the call centre staff are doing their best to help.

Within 20 minutes 2 ambulance crew arrived at our flat. A cardiac monitor was attached to my chest and the 2 lovely ladies set up an IVI. They sprayed GTN under my tongue and the pain in the chest went away. They had a machine to massage the heart in case it stopped.

05:00 I was in resuscitation at Southmead Hospital. The heart was running in the low 30’s and irregular. Heart block and dehydration was diagnosed. I was transferred and admitted into Coronary Care.

I guess I was one of the lucky ones whereby 999 worked and there were no delays. We were grateful, is an understatement …..I am doing well 😀

Hopefully things will pick for you soon.

Thank you
Phil


Sent from my iPhone using Tapatalk Pro
See? I always remind myself that others are going through far worse. So glad that you got the right treatment in time.

I have a "cunning plan", always have a debt, 'cos there is no way am I going to be allowed to leave while it's outstanding.

Cheers Phil,
Fred
planenut is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 01:32.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
Copyright © 2006-2023, The Rover 75 & MG ZT Owners Club Ltd