Warning - YODEL couriers
 

A word of warning to those sending parcels. DO NOT send use YODEL. I sold an item on EBay for £200 and it was sent by Yodel. Although I paid for next day delivery, the parcel never arrived. The tracking showed the parcel to be in Leamington and then two days the parcel and its tracking disappeared. The EBay buyer has ordered a charge back which I can’t dispute. Now I have the task of trying to sort out an insurance claim. Looking at reviews on internet, there is no chance of that happening. Do yourselves a favour, if you are sending a parcel – DO NOT USE YODEL, EVER !!!! Tell your friends as well.

100 % correct.

I worked as a vehicle technician for Yodel for over 20years and implore everyone to use them my pension may depend on it.:D

I'm having similar issues with Hermes at the moment but from a buyers perspective, I was supposed to receive parts last Monday for next Fridays NEC resto show but they just keep postponing delivery. Starting to sweat a little as we set up on Thursday afternoon.

I haven't sold anything expensive yet, but if I do I have already decided to deliver it myself.
Gives me a chance to drive Mo :D

I recently sold an item on eBay, the following is the sad story my buyer has had to put up with from the courier, DPD... :duh:

7 Jul 2023 10:08pm Your parcel is at our depot Blenheim Ind Est, NG6 8YP

7 Jul 2023 1:34pm As requested, your parcel will now be left in your selected safe place on Mon 10 July 2023

7 Jul 2023 7:14am We missed you. Your driver Reece won't be back today but you can still rearrange your delivery. Blenheim Ind Est, NG6 8YP

7 Jul 2023 5:45am Your parcel will be with you today between 08:08 and 09:08 Blenheim Ind Est, NG6 8YP

7 Jul 2023 5:45am Your parcel will be with you today Blenheim Ind Est, NG6 8YP

7 Jul 2023 2:50am Your parcel is at our depot ready for delivery Blenheim Ind Est, NG6 8YP

7 Jul 2023 2:47am Your parcel is at our depot ready for delivery Blenheim Ind Est, NG6 8YP

7 Jul 2023 2:39am Your parcel is at our depot ready for delivery Blenheim Ind Est, NG6 8YP

6 Jul 2023 11:44am As requested, your parcel will now be delivered to your neighbour on Fri 07 July 2023

6 Jul 2023 10:48am We missed you. Your driver Rommel won't be back today but we'll be back Fri 7 July with your parcel Blenheim Ind Est, NG6 8YP

6 Jul 2023 8:08am Your parcel will be with you today between 11:25 and 12:25 Blenheim Ind Est, NG6 8YP

Sense, it does not make, said Yoda!

I will only send out a parcel with Royal mail, or parcel force even then sometime you worry a little, and i will only send the parcel signed for, yes it's a bit more expensive, but at least you have a good chance.

My wife sent back two phones recently using Hermes now Evri, both went walkies, she complained to Amazon whom refunded the money right away and chased the couriers driver.

Yes royal mail has its faults , but i found them the best. I have used DPD and found them pretty decent , but expensive for their top deliveries. Royal mail do have a good complaints portal which is very good and does put you first , as a customer. Royal mail every time for me , EVRI and YODEL may be a lot cheaper but their delivery employees are not , on the whole .. professional. At the end of the day . you get what you pay for .. usually , but all are fallible and there will always be a certain amount of risk involved whoever you use .

Well, DPD, managed to deliver a tyre i had ordered online to completely the wrong address wrong post code, i only found it because i was walking past this address where they left it, by the kerb, i thought, that's strange, so i looked at the label, and it was my tire the address label clearly stating my address, luckily i knew someone who lived across the road, and we took it, put it safe,