Praise for BT
 

I know, me praising BT, I must be on drugs.

No no it is true, despite them cocking my order up the customer services Sunday and today has been very good, a shining example of how customer services should be.

BT took over my Now TV package on the 24th December, I have not TV just so I can watch the sky football.

Sunday...... no football on my package I had to pay £9.99 for a day pass.
I ring BT they advise there is no football on my package and credit my account with £10, or £9.99 I have not checked.
Today, ring to discuss. Ok some confusion I don't have Now TV and wont for a couple of weeks but if there is any football on Now TV that I have to buy a pass for, they will cover the cost.

I think that is excellent customer service, understand the customers problem and provide a solution.

Why oh why cant all the customer services team be that good?

macafee2

I worked in Customer Support for the last 10 years of my working life on Air Traffic Radars all over the world.
I had a plaque on my desk which said "If we do not look after our customers then someone else will.

We had a Display that said "without customers there is no pay day"

FWIW I sent an email to the manager of the lady I spoke to today giving praise

macafee2