Data Recovery question & cost
 

I bought a 2tb external hard drive about 3 months ago and its stopped working, cost about £80 still under warranty and Seagate will replace but want £800 to recover the data on it !

Big lesson learned as I do not have it backed up !

Symptoms are drive is recognised in device manager but not disk management and it doesn’t show up or is recognised as a drive in explorer.

I read that it could be an arm stuck on the disc and saw many you tube videos on how to fix so I took it out of the case and and started to dismantle it but gave up as my drive looks different to the videos.

Found another company in Tamworth who want £400 + VAT, one in London for £97 ( which is a scam ) and Currys/PC World offer a service for £100 but when I took it to my local Currys they said if the drive wasn't spinning they couldn't do much and want me to go to PC World which I haven't done yet. ( and is a last option )

What I need is someone to take a look and see if the data is recoverable and I can go from there, happy to pay for recovery if its reasonable, problem is because it is not spinning up it's not visible as a drive so data stored on it cannot be viewed and it may need a manual recovery

Hi Rob,
Have you tryed MiniTool Partition Wizard ( https://www.partitionwizard.com/free...n-manager.html ) use this and change drive letter or try copping the disk to another hard drive. It may work and wont cost anything to try.
See you at the next Nano.

Les

The truth is if you want data recovered it’s going to cost you quite a lot of money. Here’s a link to a thread a while back that another member used with success. I’d go to these guys.

https://the75andztclub.co.uk/forum/s...=Data+recovery

I was going to say, try East Anglian Data Recovery.... they haven't let any of my customers down yet :)

http://eadr.co.uk

I used this company a couple of years ago:

https://www.eadr.co.uk/

They recovered everything from a 2.5" hard drive.
Also they will supply a new drive with all the data recovered onto it.
Just get in touch with them and discuss your needs, they are a very very good service.
Good luck.
Ken.

Thanks for the replies

1. How much dismantling did you do?
2. How do you know the drive does not spin up?

My first port of call would have been to try a Linux-based operating system (they are much more tolerant to data faults) and see if the drive was visible. Then try a sector copy using something like dd.
If you feel up to doing that yourself, the tools are free....

I took it out of the plastic case and started to remove the screws but as it didn't look like the drive on the you tube videos I didn't go any further and put it back in the case as I couldn't see how I could get to an arm and a disc

I assume it should make a noise/ hum when switched on and I get nothing it was bleeping but stopped now as above it appears in device manager but not disc management or explorer

I am sure I could possibly have a go myself if I knew what I was doing is the Linux free and would I have to boot it from the bios , not sure what a sector copy using did means sorry

Does sound like a physical issue with the drive to me.

I would recommend http://www.pcimage.co.uk.

Give them a call and have a chat. If you send the drive to them and decide not to go ahead it will simply cost you the carriage to and from them, nothing else.

Thanks for all the replies a member on here has put me in touch with someone who will give me a no obligation assessment, so once I know if it's recoverable ( or not ) I will go from there