As you work for a dealership, you are bound to defend them so I now understand your position.
I'm sure you are excellent at your job so this is in no way anything against you personally.
This is more about dealerships as a whole, their charges & their system rather than the people that work in them.
It is a very bold statement to say that just because a main dealer 'specialises' in certain brands that they know the cars inside out.
Once again, this has been proven wrong time & time again.
People are under the misconception that the dealership is the best place to take thier car for servicing/repairs etc because 'they must be the best' because 'they're the main dealer'.
As I have already said, i'm sure there are many good dealers/techs out there.
I take it the £70 per hour labour rate is plus VAT ? if so, that's £84 per hour which is on par with my initial statement in my earlier post.
As an independant with 40yrs experience in engine/gearbox reconditioning/auto electrics/diagnostics/repairs & servicing to all makes & models, my customers are my skill testers !
I am a sole trader so if a job goes wrong, I have to face the customer & it's my responsibility to put it right.
By the way, my hourly rate is £42 including VAT
Dealerships are clinical in as much that, you take your car in, you hand your keys in at a reception to a person in a suit (usually), when you collect your car you go back to said reception, pay your bill & take your car.
The owner has no idea who has worked on their car or what has really been done & nothing is explained in detail (and in plain english)
I may be a bit old school but I like to know what i'm paying for & that the amount i'm paying is justified.
This could go on & on so I think on this occasion, we'll have to agree to disagree !
|