I feel your pain, I had a problem with Hotpoint a couple of years ago. I ordered a new Fridge direct as I had a discount coupon. Delivery was arranged for a Monday and by 5pm nobody had turned up. Tuesday morning after several phone calls it turned out they didnt have the model I had ordered. No phone call or Email. I was told it would be in stock in a few days and delivery was arranged for the Friday. At 7am the door bell went, the driver and helper were getting it off the truck when I noticed a large dent in the side. They contacted there head office who offered £25 off, I declined and they then offered £35 so I said no way so off they went and a new one would be delivered on the Monday. Nobody turned up again and after a few phone calls it turned out the only one they had in stock was a damaged one I could have for £25 off. I was then offered the next model up for only £10 more ( a £40 saving) and I could have that the following day.
It did arrive and has been no trouble.
|