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SD1too · 19th August 2019, 11:25

Like mss and the other contributors to this thread, I too have just received excellent service from Rimmer's.

I was pleased to learn that goods are despatched on a Saturday morning so I placed my order at 9.30 am. The very friendly member of staff said that the company currently had 500 orders to fulfil and so would Tuesday delivery suit me. I said that I'd really appreciate Monday instead.

Two hours later I received an e-mail to say that my order had been despatched. It arrived this morning by Royal Mail first class delivery; a true 24 hour service! The cost of the postage was £3.48 so Rimmer's took only an additional 72p for the bubble wrap, the piece of hardboard to protect the paper gasket (

yes, really

) and the plastic bag (total delivery charge £4.20).

My invoice is marked: "Please ship as soon as possible". Now how is that for customer care? Well done Rimmer's!

Simon

19th August 2019, 11:25	#20
SD1too Doesn't do things by halves Rover 75 2.5 Connoisseur Auto (1999) Dealer launch model. Join Date: Mar 2007 Location: Former Middlesex Posts: 20,375 Thanks: 1,587 Thanked 3,749 Times in 3,181 Posts	More excellent service from Rimmer's Like mss and the other contributors to this thread, I too have just received excellent service from Rimmer's. I was pleased to learn that goods are despatched on a Saturday morning so I placed my order at 9.30 am. The very friendly member of staff said that the company currently had 500 orders to fulfil and so would Tuesday delivery suit me. I said that I'd really appreciate Monday instead. Two hours later I received an e-mail to say that my order had been despatched. It arrived this morning by Royal Mail first class delivery; a true 24 hour service! The cost of the postage was £3.48 so Rimmer's took only an additional 72p for the bubble wrap, the piece of hardboard to protect the paper gasket ( yes, really ) and the plastic bag (total delivery charge £4.20). My invoice is marked: "Please ship as soon as possible". Now how is that for customer care? Well done Rimmer's! Simon __________________ "Whatever is rightly done, however humble, is noble." Sir Henry Royce.