It is possible to pull the top of the door card back and get your hand to the lock actuator to open it, you need to push down on the thin bar protruding from the lock mechanism towards the front of the car, once door is open fully remove the door card and see what's wrong. Unusual for both inner and outer handles to fail simultaneously . I've only seen that happen once, the plastic dog leg on the inside of the outer handle had snapped, allowing the bar to drop and snag in the actuator.
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