If you set up an account I suggest that you check it after each crossing. I was charged twice on one crossing, first one timed at 10:23 and the second at 10:24. When I rang up to say there was a system error their response was that I had to prove I did not go through twice.
My reply was along the lines of Oh yes I remember now - I stopped in the middle of the M25 and reversed a 100 yards just to get my picture taken again!! Unfortunately they thought I was being serious!
After demanding to speak to someone in charge (whoever answers the phones are not authorised to use common sense or issue refunds) I eventually got a credit but it was a struggle.
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