This is the reason I use a local outfit, yes you will often pay a bit more but you rarely have problems. The place I use is run by father and son. I popped in with a puncture last week, I took the wheel in and I chatted to the father while the son did the repair. I got my wallet out to pay and was told ''don't be silly, it was only a puncture''
The son even put the wheel back in the boot of my car.
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