[RPWC]

Thanks Clive for the advice but given the amount of stuff I am dealing with atm regarding having my mum transferred into residential care, I have enoug stress to cope with already
Having spoken to my insurer yesterday, they told me that they are dealing with it and that the legal firm should not be contacting me at all. They said any future correspondence should be directly with them. My b i l works for an organisation that insure insurance companies, he says this is just a ploy to obtain a swifter payment. It happens but is not supposed to.