Thread: BT problem.
View Single Post
Old 5th December 2018, 07:46   #6
MSS
This is my second home
 
Rover 75CDT, Jaguar XF-S 3.0V6, V'xhall Omega V6 Estate, Twintop 1.8VVT, Astra Estate and Corsa 1.2

Join Date: Dec 2007
Location: Suffolk
Posts: 7,078
Thanks: 283
Thanked 624 Times in 440 Posts
Default

My advice would be to keep it simple.

Remove all extensions etc. from your master socket and connect the hub directly to the master socket.

Power down and up the hub, leave it working for a couple of hours.

Then call BT - the normal Consumer desk and not Openreach. They will do remote tests and book another engineer visit if necessary.

Networks are now extremely complex and sometimes problems are fixed and then return. It's a bit like diagnosing fueling issues on a modern diesel.

IMO going to the CEO is way OTT - people need to relax a bit and work with other people who are usually doing their best to hep you.

If you wish to bypass the BT network altogether, the only option really is Virgin fibre or one of the coax networks if they are available in your area.
MSS is online now   Reply With Quote