Quote:
Originally Posted by RPWC
This one has been a p I t a for long enough, so about time she was binned
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Good decision - but sometimes a difficult one - when starting out you done want to lose any customers- but when well established you can afford to be selective.
I always found the 80/20 rule to be remarkably accurate.
80% of customers are good, fair and reasonable
20% can be difficult.
And that difficult 20% wants 80% of your time - by way of silly requests, hassle etc.
But they don’t want to pay for it....
We also found that a firm usually achieved 80% of its Turnover from just 20% of its clients.
So we used to ask then the simple question :-
“why are you wasting time on that 20% of your client base that does not pay you much and ignore the 20% that pays well, on time and gives you no hassle?”