Quote:
Originally Posted by RPWC
Well shockingly after the email whinge, my bill has been paid in full,even after I offered her a fiver off for coffee breaks.
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You still have to ask yourself the question “Is this a customer I want to keep or reject?”
What is the opportunity cost of keeping her/them on your books?
It boils down to “need” - we all need good customers - and I have been more guilty than most at keeping bad ones in the forlorn hope of making them good profitable ones.
Life is too short to waste time on the emotional vampires of the world.
Bin them.