[Caskin]

SOLVED

In 2018 i purchased through [email protected],later changed to [email protected], a Galaxy Octacore Media center for my Rover 75.Order Number:3280 placed June 2018.
Eventually at some point in 2019 it arrived, minus the promised walnut surround. I finally managed to contact the seller, late 2019,first name "Andy" who promised to refund my payment for the walnut surround.
Mail went back and fore for months, until eventually I was contacted by a trader in the UK (2020),who informed me that the so called "Andy" was a shyster, banned from dealing within the club, and that he the UK rep, was now in sole charge of all sales. He promised the refund plus a reversing camera(to make up for my hassle) stating that it would be with me within the week.It goes without saying I'm still waiting.
For members considering purchase, beware? For those who may have purchased do you have any updated contact information for trader?

I only raise this now, as before it never crossed my mind to contact the club, but I now note that the sales moderator made a legal post applicable to both traders and purchasers, regarding problems associated with purchases, including time delays etc. One of his comments was that members affected should approach the club?
Thread quoted: Resolving Disputes: New Guidelines For Traders & Buyers: Pete: 2018/2030

Thanks to Forum all my issues now solved many thanks


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