My surname is very commonly mis pronounced, SWMBO is quite prickly on the subject and if she thinks it is a sales call simply says, quite truthfuly, ' i am sorry there is knowone here by that name.'
I am a big fan of ' Could you just hold the line for a moment......' then just put the phone down on the side by the telly and let them enjoy somthing from one of the terrible digital channels available these days.
Richard
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