Quote:
Originally Posted by ceedy
Well no reply to the letter, getting stonewalled by the fraud team.
Amazon will not give me any reason for the lack of a refund, when they have the goods back and also my payment.
So got my Bank to create a retail dispute , and waiting upon the result
C.
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I know I bleat on about these fairly regularly - but I have never had one fail to get a company that owes me money to actually take me seriously.
The most recent was Vodafone who failed to cancel an internet access service plan back in 2016. I didn’t notice as it was only £6 a month. I changed provider when I retired and got a debt collection agency letter threatening all sorts.
Got no sense at all out of Vodafone whose only response was “Pay up or we will take you to court”.
A Subject Access Request changed all that!
It forced them to print of and send me the entire file (nearly an inch thick A4 “book” - and it soon became clear what had happened.
I then threatened to formally complain and ultimately go to the financial ombudsman unless they refunded me the overpaid amount.
The repaid me nearly £600 in total with the interest.
So if I may Ceedy - I recommend a bit of research with the ICO website (really good!) and sending Amazon a SAR.
They then have 30 days to respond WITH FULL DETAILS OF THE AUDIT TRAIL OF HOW THE EVENTS CAME ABOUT or they are breaking the law.
(Note - one trick we are seeing more of is the company/organisation not responding at all initially for 30 days and then saying they need to confirm your identity via a utility Bill (address) and Photo ID (identity) - this then allows them to set the 30 day clock
from the date they receive your ID documents - so we now pre-empt this by including certified copies of a utility bill and photo ID Driving License.)
Based upon our previous successes - I strongly suggest you send them an SAR as soon a possible.
I virtually guarantee it will make them treat you with a bit of respect and common decency.