[KimRG]

Originally Posted by KimRG

Finally had an email from Sean on the 28th February saying he was “So sorry. We are shipping this week, I found your emails in my Spam just now. Its all boxed up and going out tomorrow or Saturday” Given the benefit that the emails did go to his spam folder I emailed him for a date of dispatch and received on the 5th March that it was to be dropped off at a UPS service point close to where I live – ok so far. I then get an email from Parcel2Go saying I should be getting my parcel no later than 12th March. 12th March passes no delivery. I spoke to Parcel2Go on 12th March who checked with UPS and found that a parcel label only had been drawn up on 7th March with no indication of a delivery date.
I checked both the UPS and Parcel2Go tracking service at today Thursday 14th March and there is no shipping information indicating relating to the product I purchased being picked up for shipping and delivery.
I’ve now asked for a full refund from Sean and informed my credit card company accordingly whom have now raised a dispute claim with 75andZT.com.

Parcel2Go were very helpful and issue by email to me a full transcript of our discussions.

We will see where we go from here.

Just an update on my claim to Sean Moore - I’m pleased to say that my credit card company has now refunded to me the payment that was paid to Sean Moore.
However, it’s taken a fair amount of time to get to this outcome. From the initial complaint to my credit card company you need to wait 21days for a reply from the company to your claim for a refund. After the 21 days you need to send another email to the company and if no reply is forthcoming then the credit company issues a dispute claim to the merchant’s bank. This is what my credit card wrote to me:
“After reviewing your information, I'm pleased to tell you that I've applied a temporary credit to your account. This credit will show on your account whilst the merchant’s bank reviews the information.

Should the merchant's bank disagree with our actions, they'll provide us with more information, which we'll forward to you for review.
If they don't contact us, the credit will remain permanently on your account after 45 days.”
You must keep records of all discussions, telephone calls, emails etc., with the company, so as to build up a case file. I did a lot of research and obtained several different email addresses in this case for Sean and copied my correspondence to him to all the email addresses I had for him.
Good luck to anyone else who is trying to get their money back – but don’t give up!