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macafee2 · 29th December 2020, 08:32

I know, me praising BT, I must be on drugs.

No no it is true, despite them cocking my order up the customer services Sunday and today has been very good, a shining example of how customer services should be.

BT took over my Now TV package on the 24th December, I have not TV just so I can watch the sky football.

Sunday...... no football on my package I had to pay £9.99 for a day pass.
I ring BT they advise there is no football on my package and credit my account with £10, or £9.99 I have not checked.
Today, ring to discuss. Ok some confusion I don't have Now TV and wont for a couple of weeks but if there is any football on Now TV that I have to buy a pass for, they will cover the cost.

I think that is excellent customer service, understand the customers problem and provide a solution.

Why oh why cant all the customer services team be that good?

macafee2

29th December 2020, 08:32	#1
macafee2 This is my second home Rover 75 Saloon & Tourer Join Date: Sep 2012 Location: Lincoln Posts: 14,929 Thanks: 1,630 Thanked 3,032 Times in 2,181 Posts	Praise for BT I know, me praising BT, I must be on drugs. No no it is true, despite them cocking my order up the customer services Sunday and today has been very good, a shining example of how customer services should be. BT took over my Now TV package on the 24th December, I have not TV just so I can watch the sky football. Sunday...... no football on my package I had to pay £9.99 for a day pass. I ring BT they advise there is no football on my package and credit my account with £10, or £9.99 I have not checked. Today, ring to discuss. Ok some confusion I don't have Now TV and wont for a couple of weeks but if there is any football on Now TV that I have to buy a pass for, they will cover the cost. I think that is excellent customer service, understand the customers problem and provide a solution. Why oh why cant all the customer services team be that good? macafee2