[slovcan]

I wrote Rimmer Bros to tell them what was happening and if they had some idea if to file the underside of the flange or not. Emily wrote back saying to fill out the Return Authorization form and the Warranty form. Then return the sensor to them and they would test it and, if faulty, send a replacement. Because that could take a week after they receive mine, she suggested I buy another one now and if the returned one was deemed faulty they would refund the price of the second new one.

Now, this all sounds pretty inconvenient and I won't see a replacement sensor for at least a week - more likely 10 days. AND if their sensor is faulty, I think I'd rather get one from Matt (DMGRS) as those are reputed to be good.

If I keep it and file it and it still won't work there certainly won't be a refund OR replacement.

What to do?

Cheers,
Glenn