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macafee2 · 16th March 2021, 15:38

No your eyes do not deceive you, the title really does say praise for BT.
For me to praise BT is probably rarer then a month of Sunday's

BT have lent my a mini hub as I am without broadband service, not their fault. Thursday last week the hub stopped working, Friday I rang BT and after a bit of a wait spoke to a guy that had one thought on his mind, customer service.
Saturday afternoon a new hub arrived. Wow.

Email sent to the CEO of BT Consumer to acknowledge the customer service.

See it can be done, where there is a will, there is a way and it is this level of customer service I measure against.

Well done BT

macafee2

16th March 2021, 15:38	#1
macafee2 This is my second home Rover 75 Saloon & Tourer Join Date: Sep 2012 Location: Lincoln Posts: 14,931 Thanks: 1,630 Thanked 3,032 Times in 2,181 Posts	Praise for BT No your eyes do not deceive you, the title really does say praise for BT. For me to praise BT is probably rarer then a month of Sunday's BT have lent my a mini hub as I am without broadband service, not their fault. Thursday last week the hub stopped working, Friday I rang BT and after a bit of a wait spoke to a guy that had one thought on his mind, customer service. Saturday afternoon a new hub arrived. Wow. Email sent to the CEO of BT Consumer to acknowledge the customer service. See it can be done, where there is a will, there is a way and it is this level of customer service I measure against. Well done BT macafee2