Where I live people who dont have BT struggle,( several miles from the nearest town) one of my neighbours who refuses to have BT was telling me he is lucky if his internet works more than 50% of the time and its especially bad in the evenings. His provider Virgin blame the BT lines and BT blame Virgin.
When I had a problem with crackle on the phone line we had a BT engineer the following day and he put a new cable into the house and when that didnt fix it he then put a new cable from the nearest pole even though it was ''not his job'' but he had done it before and it saved me waiting for a few more days.
We have had Gigaclear in the village but that seem no better from the few that have taken up the service.
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