[solarsailor]

I switched from BT to Plusnet (which is owned by BT anyway) six years ago. The prices are way more competitive and on the occasions I've had to make contact the customer service has been nothing short of excellent, and on one occasion they went the extra mile to fix an issue. The staff are always cheerful and courteous and are quite happy to have a chat and a bit of banter in between the business part of the call. That makes it a pleasant encounter, especially when compared to a lot of companies who seem to insist that the staff mustn't deviate from their script or 'crib sheet' to have a conversation.