Quote:
Originally Posted by mss
My advice would be to keep it simple.
Remove all extensions etc. from your master socket and connect the hub directly to the master socket.
Power down and up the hub, leave it working for a couple of hours.
Then call BT - the normal Consumer desk and not Openreach. They will do remote tests and book another engineer visit if necessary.
Networks are now extremely complex and sometimes problems are fixed and then return. It's a bit like diagnosing fueling issues on a modern diesel.
IMO going to the CEO is way OTT - people need to relax a bit and work with other people who are usually doing their best to hep you.
If you wish to bypass the BT network altogether, the only option really is Virgin fibre or one of the coax networks if they are available in your area.
|
Going to the CEO is definitely not over the top. They need to be held to account for failures in their services. Its always my first port of call and believe me it always gets results and fast. Don't hesitate to do it.