Mine as well.
I pulled on the top of the cluster so hard it was hurting my fingers but all I was doing was tilting the cluster forward and causing the clip to grip tighter.
By tilting the cluster back at the top I was able to open a couple of mm gap at the bottom and the tool slipped right in. The cluster was out in seconds after that. 
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ZT-T190, Anthracite, LHD, Left the Line on June 24, 2002,
Sold new in Switzerland, spent time in Germany, Imported to Canada in September 2021
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