Quote:
Originally Posted by FLYING BANANA
I decided to change my insurer on both cars. I’ve been with Lancaster for the last 5 years, mainly because of the V8. So I got a quote from A-Plan which was cheaper than the renewal quote from Lancaster. So I have gone with A-Plan.
I Phoned Lancaster to let them know I wouldn’t be renewing and braced myself for the sales pitch to keep me with them...................................nothing other than many thanks for your business in the past. The lady on the phoned wished me a good day, and that was that.
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Amazing lost opportunity to retain your custom. Either a badly trained drone or a well trained one that didn't really care. A company owner would never react so indifferently to a good long term customer.