[murphyv310]

Hi.
I have read so many reports of poor service from Sean, unfortunately Jeff is no longer in the business and TBH who can blame him as he often picked up the pieces.
Now about three or so years ago there was talk of setting up a nationwide repair and fitting service. I thought this was a good idea so i put my name forward as I have been repairing ICE for years and do the odd install. It never came to fruition.
I think now that those who have continual issues should go to an engineer (Radio & TV service trained) and get a full report on the issues, also all emails should be kept and those sent request a read receipt.
If Sean doesn't respond or get the item repaired or exchanged then take advice with your proof and engineers report.
Perhaps if the idea that was put forward some years ago had been done then there wouldn't be the problems now.