Thank you, Mr Sloan.
Mr Paxton was forthright and he seems very positive about improvements that can be made under his management. In my opinion, whether he achieves his ambitions will depend on his budget and the support he gets from further up the management chain.
I, together with 5 other members of the car club, intend visiting the Cat & Lion on Tuesday evening. Half of those who turned up on 18th December expecting a Christmas meal have other commitments. Nobody has indicated they are unwilling to visit the pub again, following Mr Paxton's assurances.
The true outcome will not be known for some months, after which time we be able to judge if Mr Paxton's plans have come to fruition and improved standards have been maintained.
Regards and good wishes for 2017
Robert Gibbons
From: GK Guest Relations <
[email protected]>
Sent: 28 December 2016 09:54
To: Robert Gibbons
Subject: GS0206980
Dear Mr Gibbons
Thank you for your comments regarding your experience at the Cat & Lion.
I have spoken to the General Manager of the pub, Richard Paxton, who has confirmed that he has contacted you directly in relation to your experience.
I hope that you are happy with the outcome of your conversation and also hope that you choose to visit the Cat & Lion in the future.
Kind Regards
Charlie Sloan
Flaming Grill Guest Relations
0344 8006605