I have been through this BT thing, I replaced my Sky package with BT as it was cheaper and initially it was great but when ever it rained I would loose channels and it would often go pixelated. After several complaints a new line was fitted through the house and no improvement, the engineer then fitted a new line outside as he could see how bad it was.
A week or so later and the problems returned, a new router and box was provided and still no better.
The final straw was we only had a couple of channels and were told we no chance of getting an engineer to come and have a look for 3 weeks. I gave BT there 30 days notice and was told as I had it for less than 18 months there would be a penalty charge, I then said about the appalling service I had and they eventually agreed too no charge.
I now have SKY Q and will say I am very pleased with it, the engineer installed everything in less than 1.5 hours, it has all worked faultlessly since installation and I think the picture quality is better than BT ever was. Yes it is more expensive but what is the point in paying for something that only works some times.
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