I HATE the DVLA. When someone I know of had to send their license back for renewal, they lost the motorcycle entitlement. When he appealed, their response was "We can't make mistakes." It was on Watchdog and everything. They ended up having to re-do their motorcycle test!
Be wary of the devious, unhelpful, evil, useless, nasty, self-absorbed money-grabbing spawns of Satan. Good luck, and keep us posted!