LCD Tvs - Page 4

Zeb · 11th December 2007, 11:14

Thanks Volzhskyboy...

Just as an update. Amazon despatched with tracking number on the 5th December via Home Network Delivery Ltd.....who are supposed to phone to arrange delivery and set up the set on arrival......since then I heard nothing...and the tracking number is invalid....so emailed and phoned Amazon on Monday...then again today.....finally I have just had a phone call to say they have chased up HDN who have admitted that they have 'lost' said 37" Tv and have no idea when or where!!!! Obviously it has slipped down between the pallets alongside the Govt's Cds....

To their credit Amazon are shipping a replacement via 1st class delivery for Friday....with a new tracking number......

So, it obviously is a sought after set...and some employee at either Amazon or HDN might, possibly have a widescreen Christmas......

Naturally I shall blame Kandyman

BMC123 · 11th December 2007, 12:55

and not for the first time either! makes you wonder how some companies can keep going like that,

MGOracle · 12th December 2007, 15:58

I ordered my Samsung from Dixons on Saturday and had the option of paying extra to have it arrive on a specific date sometime next week.

I was worried when it arrived.

It arrived yesterday!! :O Can you get better service than that?

Zeb · 14th December 2007, 19:48

Well the replacement also had an invalid tracking number and has also not turned up! You can't get much worse than that!

Zeb · 15th December 2007, 10:22

Quote:

Originally Posted by Zeb

Well the replacement also had an invalid tracking number and has also not turned up! You can't get much worse than that!

I spoke too soon.....letter arrives today from Home Delivery Network claiming that they have tried and not been able to contact me by phone about delivery....they have my mobile number, my home number, we have an answerphone and someone has been in for the two days in which delivery should have arrived....so they can add lying to their list of sins....

So, letter states they are therefore going to deliver between 7am and 10am on Monday....if this isn't convenient I can ring them, between 8am and 6pm Mon-Fri.....and the letter arrives Saturday....so I cannot phone them and cannot change delivery time (school run time..)

So, to date, they have 'lost' one 37" Tv, failed to deliver the second on time, failed to make contact about either Tv and then lied about making contact by phone, failed to provide a facility to contact them and agree delivery time. This has wasted 4 days of my and my wife's time waiting in for the delivery.

You couldn't make it up!

I have now written to Amazon and made it crystal clear what I think of the service provided by their carrier and have demanded a full explanation....

Am I turning into Victor Meldrew?

GreyGhost · 15th December 2007, 10:36

Being economical with the truth seems to be par for the course with these delivery companies.
Favourite excuse is "no one at home, we put a card through the door". No you didn't, I was at home all day awaiting delivery as advised.

Zeb · 17th December 2007, 15:06

Would you believe come Monday and no Tv has arrived! Their customer services are impossible to contact and Amazon want me to wait until tomorrow for them to 'resolve this issue'. So I resolved it for them; no Tv by 5o'clock tonight and I expect a full refund and confirmation of said refund immediately.

My experience of a truly Kafkaesque system that allows both companies to treat the customer like dirt whilst claiming to 'put the customer first' has been an eye-opening exercise in futility.

JohnDotCom · 17th December 2007, 23:21

Never Get this Problem with Sony Centres they deal with the Whole thing.
Slightly more expensive but it sounds to me now well worth it.

apywell · 18th December 2007, 22:31

Went to 3 electrical stores at a shopping park near me. Settled with 40" Samsung with stand. Taken out to the car and (had to unbox the TV to get it in the car) home again. In all took about 2hrs from entering the first shop to arriving home. Well Pleased. Took all night to get the stand built and all the TV working with the various bits....... Then went back 2 days later for matching Samsung home cinema.....

Zeb · 21st December 2007, 21:12

Having cancelled the order, the day the money was being refunded the Tv arrived...given that most places nearby had sold out of the top 3 favourite brands and I wanted it as a family Christma present, I accepted delivery and then sent a final email steaming with vitriol to Amazon...

After all that, I must say the Tv is superb...the reviews complain about the black levels and the sound not being quite perfect but the reality is that they are both fine. Picture quality is (to my eyes) as good as the Samsungs and no motion blurr whatsoever. Given that these were £1500 in January I would say the current price is a bargain. :xmas-smiley-031:

11th December 2007, 11:14	#31
Zeb Banned MGZT V8 & ZTT 190+LPG Join Date: Nov 2006 Posts: 8,089 Thanks: 0 Thanked 0 Times in 0 Posts	Thanks Volzhskyboy... Just as an update. Amazon despatched with tracking number on the 5th December via Home Network Delivery Ltd.....who are supposed to phone to arrange delivery and set up the set on arrival......since then I heard nothing...and the tracking number is invalid....so emailed and phoned Amazon on Monday...then again today.....finally I have just had a phone call to say they have chased up HDN who have admitted that they have 'lost' said 37" Tv and have no idea when or where!!!! Obviously it has slipped down between the pallets alongside the Govt's Cds.... To their credit Amazon are shipping a replacement via 1st class delivery for Friday....with a new tracking number...... So, it obviously is a sought after set...and some employee at either Amazon or HDN might, possibly have a widescreen Christmas...... Naturally I shall blame Kandyman Last edited by Zeb; 11th December 2007 at 12:08..

11th December 2007, 12:55	#32
BMC123 Posted a thing or two 2004 1.8 Connoisseur SE, 1999 XJ8 Join Date: Nov 2006 Location: Northern Ireland Posts: 1,163 Thanks: 0 Thanked 1 Time in 1 Post	and not for the first time either! makes you wonder how some companies can keep going like that, __________________ [SIGPIC][/SIGPIC]

18th December 2007, 22:31	#39
apywell Gets stuck in Rover 75 Saloon. 2.0 Diesel Auto. Connoisseur SE. Join Date: Nov 2006 Location: Derby Posts: 723 Thanks: 0 Thanked 0 Times in 0 Posts	Went to 3 electrical stores at a shopping park near me. Settled with 40" Samsung with stand. Taken out to the car and (had to unbox the TV to get it in the car) home again. In all took about 2hrs from entering the first shop to arriving home. Well Pleased. Took all night to get the stand built and all the TV working with the various bits....... Then went back 2 days later for matching Samsung home cinema..... __________________ If there's one thing I've learned, it's that life is one crushing defeat after another until you just wish Flanders was dead. Now has an S-Type 2.7 diesel V6 twin turbo with Jag voice, bluetooth, sat nav, front and rear park assist, electric fold mirrors etc, etc, etc.....

12th December 2007, 15:58	#33
MGOracle Banned MG ZT CDTi 135+ Join Date: Mar 2007 Location: Cardiff Posts: 1 Thanks: 0 Thanked 5 Times in 2 Posts	I ordered my Samsung from Dixons on Saturday and had the option of paying extra to have it arrive on a specific date sometime next week. I was worried when it arrived. It arrived yesterday!! :O Can you get better service than that?

14th December 2007, 19:48	#34
Zeb Banned MGZT V8 & ZTT 190+LPG Join Date: Nov 2006 Posts: 8,089 Thanks: 0 Thanked 0 Times in 0 Posts	Well the replacement also had an invalid tracking number and has also not turned up! You can't get much worse than that!

15th December 2007, 10:36	#36
GreyGhost Banned 180+ Sport Auto Join Date: Oct 2006 Location: Bedford Middle Level Posts: 17,787 Thanks: 0 Thanked 18 Times in 5 Posts	Being economical with the truth seems to be par for the course with these delivery companies. Favourite excuse is "no one at home, we put a card through the door". No you didn't, I was at home all day awaiting delivery as advised.

17th December 2007, 15:06	#37
Zeb Banned MGZT V8 & ZTT 190+LPG Join Date: Nov 2006 Posts: 8,089 Thanks: 0 Thanked 0 Times in 0 Posts	Would you believe come Monday and no Tv has arrived! Their customer services are impossible to contact and Amazon want me to wait until tomorrow for them to 'resolve this issue'. So I resolved it for them; no Tv by 5o'clock tonight and I expect a full refund and confirmation of said refund immediately. My experience of a truly Kafkaesque system that allows both companies to treat the customer like dirt whilst claiming to 'put the customer first' has been an eye-opening exercise in futility.

17th December 2007, 23:21	#38
JohnDotCom * Rover 75 FaceLift Tourer CDTi 170BHP Auto ConnSE 2005 Model Starlight Silver Join Date: Nov 2006 Location: Abergele Posts: 28,735 Thanks: 0 Thanked 6 Times in 5 Posts	Never Get this Problem with Sony Centres they deal with the Whole thing. Slightly more expensive but it sounds to me now well worth it.

21st December 2007, 21:12	#40
Zeb Banned MGZT V8 & ZTT 190+LPG Join Date: Nov 2006 Posts: 8,089 Thanks: 0 Thanked 0 Times in 0 Posts	Having cancelled the order, the day the money was being refunded the Tv arrived...given that most places nearby had sold out of the top 3 favourite brands and I wanted it as a family Christma present, I accepted delivery and then sent a final email steaming with vitriol to Amazon... After all that, I must say the Tv is superb...the reviews complain about the black levels and the sound not being quite perfect but the reality is that they are both fine. Picture quality is (to my eyes) as good as the Samsungs and no motion blurr whatsoever. Given that these were £1500 in January I would say the current price is a bargain. :xmas-smiley-031: