Help Please - Page 5

coolcat · 15th August 2013, 18:35

Quote:

Originally Posted by TommyD

Hi Jeff,
The reason I asked where you are located was in the worst case senario if the unit had to be returned for repair. My 750 mile round trip I mentioned in an earlier post will take me to Southend on Sea. Not much more that 1.25 hour trip from you. (so the RAC Route Planner says)
Best regards
Tom

Hi Tom,
It's even closer than that, fifty minutes drive away without breaking any laws Sir

coolcat · 15th August 2013, 18:37

Quote:

Originally Posted by TommyD

Hi Sean/Jeff,
If this hard reset doesn't cure the problem it would appear we are just getting nowhere.
I would like to suggest that if you we're prepared to loan me an sd card with some music on it that you know works in these units, that would prove beyond any doubt whether the fault is in my head unit. This could possibly negate the need to return the unit for repair, with all the inconvenience that goes with that option.
Best regards
Tom.

I can do that no problem for you Tom.
I can also check that it is working this end on a head unit before dispatch.
If you would like to Pm me your details I can post out tomorrow for you

KernowRover · 15th August 2013, 19:38

Just reconnected the battery after a 4.5 hour reset and things remain unchanged.
Tom

Radioguy · 15th August 2013, 20:08

Okay We will get that SD Card to you , Well Jeff will . And See if thats the Issue. Odd Problem but we have seen OTHER odd problems that had simple solutions

Have you tried Streaming the Bluetooth ?

KernowRover · 15th August 2013, 20:40

Hi Sean,
No I haven't tried Bluetooth streaming, not sure I would know how to do that.
Having purchased a unit with sd card, USB and DVD inputs I didn't see the need to use Bluetooth on the phone for anything other than making and receiving calls.
I'll just wait and see the result of the card Jeff is sending.
Best regards
Tom.

KernowRover · 17th August 2013, 12:39

Hi Jeff/Sean,
Thanks very much for the swift service with the micro sd card Jeff, it arrived half an hour ago.
Unfortunately, it is doing exactly the same as my card, recognises the card and just puts a blank table up.
Just to add to the evidence a friend just came round and loaned me a usb stick that plays fine in his Symphony head unit but didn't work in mine.
Unless either of you have any other suggestions, I think we must conclude that it is a faulty head unit.
Best regards
Tom

Radioguy · 17th August 2013, 13:08

Quote:

Originally Posted by TommyD

Hi Jeff/Sean,
Thanks very much for the swift service with the micro sd card Jeff, it arrived half an hour ago.
Unfortunately, it is doing exactly the same as my card, recognises the card and just puts a blank table up.
Just to add to the evidence a friend just came round and loaned me a usb stick that plays fine in his Symphony head unit but didn't work in mine.
Unless either of you have any other suggestions, I think we must conclude that it is a faulty head unit.
Best regards
Tom

Tom

When is your trip ?

Sean

KernowRover · 17th August 2013, 13:23

Hi Sean,
I have just had a long chat with Jeff on the phone and we have concluded, as I am sure you will have, that it is a service job.
I will be going to Southend on Sea on 5th September and have agreed with Jeff that, as long as you sanction the idea, I will nip up to see him at Clacton on Friday the 6th for him to take a look at it and do whatever is necessary.
I hope this idea meets with your approval.
Best regards
Tom

Radioguy · 17th August 2013, 13:35

Quote:

Originally Posted by TommyD

Hi Sean,
I have just had a long chat with Jeff on the phone and we have concluded, as I am sure you will have, that it is a service job.
I will be going to Southend on Sea on 5th September and have agreed with Jeff that, as long as you sanction the idea, I will nip up to see him at Clacton on Friday the 6th for him to take a look at it and do whatever is necessary.
I hope this idea meets with your approval.
Best regards
Tom

Hi Tom

Absolutely

Whatever it takes

Sean

190SETOURING · 17th August 2013, 15:56

Some manuals with trouble shooting section would be a good idea with these units, cos lets face it they aint cheap! I got rid of my one just had to many issues with it and went back to the BMW system. Not having a pop at sean he does what he can do but they should come with good manuals.

15th August 2013, 19:38	#43
KernowRover Posted a thing or two Rover 75 Saloon, 2.5 V6 Join Date: Feb 2013 Location: Bude, Cornwall Posts: 1,207 Thanks: 239 Thanked 79 Times in 67 Posts	Just reconnected the battery after a 4.5 hour reset and things remain unchanged. Tom __________________ KernowRover Avid 75 Fan The Walnut Bling King. http://i1255.photobucket.com/albums/...ps0wrx8vrj.jpg

15th August 2013, 20:40	#45
KernowRover Posted a thing or two Rover 75 Saloon, 2.5 V6 Join Date: Feb 2013 Location: Bude, Cornwall Posts: 1,207 Thanks: 239 Thanked 79 Times in 67 Posts	Hi Sean, No I haven't tried Bluetooth streaming, not sure I would know how to do that. Having purchased a unit with sd card, USB and DVD inputs I didn't see the need to use Bluetooth on the phone for anything other than making and receiving calls. I'll just wait and see the result of the card Jeff is sending. Best regards Tom. __________________ KernowRover Avid 75 Fan The Walnut Bling King. http://i1255.photobucket.com/albums/...ps0wrx8vrj.jpg

17th August 2013, 12:39	#46
KernowRover Posted a thing or two Rover 75 Saloon, 2.5 V6 Join Date: Feb 2013 Location: Bude, Cornwall Posts: 1,207 Thanks: 239 Thanked 79 Times in 67 Posts	Hi Jeff/Sean, Thanks very much for the swift service with the micro sd card Jeff, it arrived half an hour ago. Unfortunately, it is doing exactly the same as my card, recognises the card and just puts a blank table up. Just to add to the evidence a friend just came round and loaned me a usb stick that plays fine in his Symphony head unit but didn't work in mine. Unless either of you have any other suggestions, I think we must conclude that it is a faulty head unit. Best regards Tom __________________ KernowRover Avid 75 Fan The Walnut Bling King. http://i1255.photobucket.com/albums/...ps0wrx8vrj.jpg

17th August 2013, 13:23	#48
KernowRover Posted a thing or two Rover 75 Saloon, 2.5 V6 Join Date: Feb 2013 Location: Bude, Cornwall Posts: 1,207 Thanks: 239 Thanked 79 Times in 67 Posts	Hi Sean, I have just had a long chat with Jeff on the phone and we have concluded, as I am sure you will have, that it is a service job. I will be going to Southend on Sea on 5th September and have agreed with Jeff that, as long as you sanction the idea, I will nip up to see him at Clacton on Friday the 6th for him to take a look at it and do whatever is necessary. I hope this idea meets with your approval. Best regards Tom __________________ KernowRover Avid 75 Fan The Walnut Bling King. http://i1255.photobucket.com/albums/...ps0wrx8vrj.jpg

15th August 2013, 20:08	#44
Radioguy Banned None Join Date: Feb 2010 Location: Here on the Forum Posts: 5,352 Thanks: 632 Thanked 822 Times in 573 Posts	Okay We will get that SD Card to you , Well Jeff will . And See if thats the Issue. Odd Problem but we have seen OTHER odd problems that had simple solutions Have you tried Streaming the Bluetooth ?

17th August 2013, 15:56	#50
190SETOURING Posted a thing or two MG ZTT 180se,MG ZT 260se Monogram Join Date: Oct 2011 Location: Huntingdon Posts: 1,413 Thanks: 215 Thanked 263 Times in 169 Posts	Some manuals with trouble shooting section would be a good idea with these units, cos lets face it they aint cheap! I got rid of my one just had to many issues with it and went back to the BMW system. Not having a pop at sean he does what he can do but they should come with good manuals.