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Old 26th March 2017, 11:53   #1
RPWC
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Angry Yodel, useless.

Today we were expecting a parcel for Mother's Day from my daughter to the wife, it was a bouquet of flowers and a plush glass vase.
It wasn't cheap at £35 all'in, well I got up at 8.30 to let the dog out, and opened the living room blinds, then went back to bed for a bit. Got up at 10.30 to find a card from Yodel shoved through the letterbox saying the parcel had been left behind the gate. I went out and there was a large box about 3 ft tall by 1 ft wide standing directly behind the gate, well my van is parked close to the gate and no way could the box have been passed through the gap. instead of knocking, the driver has just dropped or thrown the box over the gate, when the wife opened it, the vase is smashed to a thousand pieces Been on to their customer services, who logged the complaint and said to contact the supplier and tell them to follow their damage in transit procedure and my daughter will get a replacement or refund, but NO APOLOGY was offered. Awaiting a call back from their manager for " feedback". Diabolical service.
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Old 26th March 2017, 11:58   #2
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I watched one of their guys recently, after getting no answer at a neighbours door, dropped it over the back gate, then proceeded to record the delivery by taking a photo from his phone, over the gate, then the passageway he had walked down; not impressed.
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Old 26th March 2017, 12:08   #3
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When I gave them the card number, the woman said,mit hadn't been delivered, I said it has, but the driver didn't even knock. If he did it was a tap.
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Old 26th March 2017, 12:13   #4
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They really are budget carriers i wouldn't use them if I can avoid it. Their drivers are b under so much pressure they can't wait to knock and wait at the door. Some are no doubt lazy though.
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Old 26th March 2017, 12:18   #5
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One of our members works for them, I'm sure he would be horrified if he knew this was regular practise.
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Old 26th March 2017, 19:14   #6
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Daughter texted me earlier to say the supplier had given full refund. Still no apology from Yodel though.
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Old 26th March 2017, 21:01   #7
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i worked for over 20yrsfor them as a mechanic so please use them my pension depends on it!
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Old 26th March 2017, 21:51   #8
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Think they're bad buddy- try Hermes
Standard procedure to put parcels into the wheelie bin
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Chris
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Old 27th March 2017, 01:16   #9
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https://www.youtube.com/watch?v=-JnOZRNir6E

https://www.youtube.com/watch?v=b7PvI0qEWd8

Lots more out there.....
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Old 27th March 2017, 09:21   #10
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Quote:
Originally Posted by Stickman View Post
Think they're bad buddy- try Hermes
Standard procedure to put parcels into the wheelie bin
Regards
Chris
I wouldn't mind mine in the wheelie bin most of mine never arrive at all via Herpes
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