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10th August 2022, 08:47 | #21 | |
This is my second home
Rover 75CDT, Jaguar XF-S 3.0V6, V'xhall Omega V6 Estate, Twintop 1.8VVT, Astra Estate and Corsa 1.2 Join Date: Dec 2007
Location: Suffolk
Posts: 7,078
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I know that's how it normally works, but DMGRS is special as is the club membership. But I guess the garages do not get a sweet included with every order. In any case, members can complain about anything and everything!
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11th August 2022, 08:37 | #22 | |
Avid contributor
Rover Connoisseur cdt se auto Join Date: Apr 2018
Location: Plymouth
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It wasnt always this way with me but have been too trusting i think at times and now just wanna see if i can get the balance right. |
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11th August 2022, 13:46 | #23 | |
Gets stuck in
Rover 75 Tourer CDTi Join Date: Jun 2017
Location: Plymouth
Posts: 685
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Though to be honest I've had good service from Peverell Garage over the years for MOTs, air con and other stuff. I've been doing electrical maintenance work for them recently so I've got a vested interest.... |
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11th August 2022, 14:42 | #24 | |
This is my second home
Rover 75CDT, Jaguar XF-S 3.0V6, V'xhall Omega V6 Estate, Twintop 1.8VVT, Astra Estate and Corsa 1.2 Join Date: Dec 2007
Location: Suffolk
Posts: 7,078
Thanks: 283
Thanked 624 Times in 440 Posts
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Quote:
I hope you will not mind me saying so, but your post highlights the problem. We as consumers also have to make the effort to build mutual trust and respect with our chosen garage. I have been using my local independent for around 25 years and have never had any cause to complain or be concerned. I don't even ask them for an estimate and usually just drop the car with a list of items the last of which is always 'anything else that you feel should be done'. They have always carried out work to my satisfaction and I have always treated them with respect. They know for example that I would never blame them if a rusty bolt on my 23 year old Omega was to snap. A lot of people would. I have the same relationship with the local lawn machinery shop that I have now used for nearly 25 years. Being owners of a Jaguar XF as of Appril 2021, I wanted to choose a Jaguar specialist to look after the car. So I made the effort to phone a well known Jag specialist some 25 miles away and ask if I could pop over for a general chat one day. The response was that they were fully booked but would make the tme for a chat. Myself and the wife - whose car it is - went over this Tuesday and following the chat booked up a stack of mid-life maintenance items. I never seem to have problems with poor service!
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