Car insurance rebate. - Page 2

polinsteve · 24th June 2022, 18:26

Quote:

Originally Posted by MSS

There will be automated processes running within an organisation's systems for dealing with different matters. Refunds require authorisation and most companies or organisations will only have one or two scheduled cheque printing runs per month contracted out to a print factory. The cheques in the queue will be printed out on that particular day regardless of when requested.

This although an excellent explanation, doesn't explain why the cheque is not printed as part of the letter. The technology for that has been available for years and can be processed by just one decently written wedge of software. On the other hand, I suppose that is akin to asking for the moon.

stevestrat · 24th June 2022, 18:31

Quote:

Originally Posted by polinsteve

This although an excellent explanation, doesn't explain why the cheque is not printed as part of the letter.

Refunds and change of ownership will be dealt with by different departments who don't speak to each other and probably never will.

MSS · 24th June 2022, 18:33

Quote:

Originally Posted by polinsteve

This although an excellent explanation, doesn't explain why the cheque is not printed as part of the letter. The technology for that has been available for years and can be processed by just one decently written wedge of software. On the other hand, I suppose that is akin to asking for the moon.

Different process streams and the cheque printing may even be handled by a different print factory for commercial reasons.

With orgaisational processes one of the design principles is to minimise the number of interdependencies and interactions between different process streams for reasons of efficieny.

FLYING BANANA · 3rd July 2022, 12:58

Came home to find two letters from the car insurance people. In one letter was an explanation that I was in more credit, and a cheque for £26.13. In the other letter, it also stated that I was owed more money, this time a cheque for £30.13.
Daft. Why not credit me or send one letter and one cheque.

No wonder the costs keep going up with the money they waste.

3rd July 2022, 12:58	#14
FLYING BANANA Moderator/Club Shop MG ZT 1.8t+. No.3 of 4 in Sunspot Yellow & Ford Fiesta in Black. Join Date: Aug 2010 Location: Rattler Farm Posts: 22,555 Thanks: 9,270 Thanked 15,645 Times in 6,806 Posts	And the plot thickens Came home to find two letters from the car insurance people. In one letter was an explanation that I was in more credit, and a cheque for £26.13. In the other letter, it also stated that I was owed more money, this time a cheque for £30.13. Daft. Why not credit me or send one letter and one cheque. No wonder the costs keep going up with the money they waste. __________________ 233,320. New rear tyres on order for BBB. onen hag oll