Good customer service from O2

baconbuttyman · 11th May 2012, 13:38

A couple of months ago i bought the Sony phone here. all was good with it until it just stopped responding on the touch screen.
Took it into 02 for their guru to take a look, he couldn't sort it even after a re flash, so i thought that was it

Any way after pm-ing the the original owner who then told me it was bought from 02

, hmmm and he offered to email the receipt, so today i went to collect the phone (as i left it with them) and i mentioned how i bought it in the first place and that it was just 5 months old, he looked up the ime number up, confirmed it was what i said it was and took it in for repair under warranty. whats more is, that he didnt even need the reciept.
I have to say, i am under the impression that a warranty was not transferable legally, that i didn't have a right to repair, yes i could have sent it to the seller to send back, but thats a faff, any way, i am impressed with the customer service i received from them, i am happy as i get my phone back

FLYER · 11th May 2012, 13:48

nothing ventured nothing gained BBM.

baconbuttyman · 11th May 2012, 15:27

Quote:

Originally Posted by FLYER

nothing ventured nothing gained BBM.

a good example of a company looking after it's customers

11th May 2012, 13:38	#1
baconbuttyman Banned Join Date: May 2009 Posts: 5,724 Thanks: 0 Thanked 9 Times in 7 Posts	Good customer service from O2 A couple of months ago i bought the Sony phone here. all was good with it until it just stopped responding on the touch screen. Took it into 02 for their guru to take a look, he couldn't sort it even after a re flash, so i thought that was it Any way after pm-ing the the original owner who then told me it was bought from 02 , hmmm and he offered to email the receipt, so today i went to collect the phone (as i left it with them) and i mentioned how i bought it in the first place and that it was just 5 months old, he looked up the ime number up, confirmed it was what i said it was and took it in for repair under warranty. whats more is, that he didnt even need the reciept. I have to say, i am under the impression that a warranty was not transferable legally, that i didn't have a right to repair, yes i could have sent it to the seller to send back, but thats a faff, any way, i am impressed with the customer service i received from them, i am happy as i get my phone back

11th May 2012, 13:48	#2
FLYER Banned rover75 cdti AUTO TOURER 160 bhp. Join Date: Jul 2010 Location: Glasgow Posts: 35,346 Thanks: 2,985 Thanked 3,685 Times in 2,463 Posts	nothing ventured nothing gained BBM.