A Question for anyone that hosts a website...

karl_683 · 27th October 2010, 15:55

Over the past couple of days we have not been able to access our website and emails, both of which are with an external hosting company. BUT I can access them from home and via a proxy and so can the hosting company and so can BT. The rest of the internet is fine btw.

We have a static ip, we are not blocked on the hosting company's firewall or ours, no restrictions on our broadband account etc. We have done a trace route and found that the connecting fails 16 steps along the line between here and the hosts server and that servers ip is the only one we can't access.

Everyone is baffled, hosting company has been really helpful but BT told me to google it!

Long and short of it is we are going to change servers but anyone got any ideas what this might be??

empsburna · 27th October 2010, 18:20

Try switching DNS servers to OpenDNS (You might have to flush the DNS cache first on your machine).

I can take you through some things to troubleshoot if you like? Presume you are using Windows of some sort?

guru · 15th November 2010, 23:14

I would say that if you can ping the IP address from one location and not from another then it is certainly going to be a firewall on the hosting company's system that it blocking you.
I actually run a company that provides hosting (more of a sideline really!) and our server in London is configured to automatically block any remote host that attacks it, for instance attempting to log on more the 5 times in a row using SSH with the wrong password will prompt the system to block that IP at which point ALL packets from the offender will be dropped and they will get nothing. Even pings get dropped. I would suggest that your web hosts may use a similar system and whilst they have not explicitly blocked you their software may have for some reason.

If you are looking for another host then please feel free to drop me a line @ [email protected] and I'll sort you out

27th October 2010, 15:55	#1
karl_683 Loves to post Jaguar X-Type Join Date: Jul 2008 Location: Peterborough Posts: 323 Thanks: 0 Thanked 0 Times in 0 Posts	A Question for anyone that hosts a website... Over the past couple of days we have not been able to access our website and emails, both of which are with an external hosting company. BUT I can access them from home and via a proxy and so can the hosting company and so can BT. The rest of the internet is fine btw. We have a static ip, we are not blocked on the hosting company's firewall or ours, no restrictions on our broadband account etc. We have done a trace route and found that the connecting fails 16 steps along the line between here and the hosts server and that servers ip is the only one we can't access. Everyone is baffled, hosting company has been really helpful but BT told me to google it! Long and short of it is we are going to change servers but anyone got any ideas what this might be?? __________________ [SIGPIC][/SIGPIC] Member No. 494 - Visit my DeviantART Profile: http://karl683.deviantart.com/

27th October 2010, 18:20	#2
empsburna Gets stuck in Other Manufacturer Join Date: Jan 2007 Location: The Black Country Posts: 716 Thanks: 0 Thanked 28 Times in 3 Posts	Try switching DNS servers to OpenDNS (You might have to flush the DNS cache first on your machine). I can take you through some things to troubleshoot if you like? Presume you are using Windows of some sort?

15th November 2010, 23:14	#3
guru Posted a thing or two MG ZT, Rover Sterling, MG ZS EV & BMW X5 Join Date: Nov 2010 Location: The Norfolk Broads Posts: 1,491 Thanks: 20 Thanked 196 Times in 117 Posts	I would say that if you can ping the IP address from one location and not from another then it is certainly going to be a firewall on the hosting company's system that it blocking you. I actually run a company that provides hosting (more of a sideline really!) and our server in London is configured to automatically block any remote host that attacks it, for instance attempting to log on more the 5 times in a row using SSH with the wrong password will prompt the system to block that IP at which point ALL packets from the offender will be dropped and they will get nothing. Even pings get dropped. I would suggest that your web hosts may use a similar system and whilst they have not explicitly blocked you their software may have for some reason. If you are looking for another host then please feel free to drop me a line @ [email protected] and I'll sort you out