Experience with Batsonstoys in Redditch

ducloi · 7th February 2009, 18:12

Has anyone got any experience with Batsonstoys in Redditch ?

I have ordered a hornby live steam set for my son on
the 7th of december 2008, but I have never received it !
I have phoned Richard Batson (director), I have mailed him,
I have talked to his wife...........
But no result at all.

Phone : we are not available now, please give us your name and phone
number and we will phone you back.
mail : Hello, We will refund you and after I gave him all my credit card
information he mailed me back and said he could not send money
by his bank, but he can do it with his credit card machine, but then I
have to give him all my secret credit card information and this
isn't safe at all.

So I mailed him back to tell that I just have set up a paypal account and asked him whether he wanted to transfer the money it by paypal.
And 2 weeks later no answer, I even can't phone him.

Now I really don't know what to do, I can't communicate with him,
i can't go to his company as I live in Holland and he doesn't reply to mails at all !!!

Has anyone got any experiences with ordering and delivering from Batsonstoys ?

All help is appreciated

Ducloi

JohnDotCom · 7th February 2009, 18:23

I see they sell through Amazon.com but have had no dealings with them.

I would contact your Trading Standards department (or equivalent over there for advice)
and if you paid by Credit Card contact your issuer re non delivery for a full refund (Charge Back).

I cannot see them listed on Hornbys dealers for the Live steam range either.

GreyGhost · 7th February 2009, 19:38

Their Ebay shop no longer exists even though still listed.
They have nothing for sale on Amazon UK.

Looks to me like they are a failure in more than one way. I agree with John, contact your credit card company for a refund if you paid that way.

ducloi · 13th February 2009, 14:08

I contacted visa and told the whole story and also showed
the mail from Richard Batson, afterwards they checked my bank
account history and didn't find any trace of a refund by Richard Batson.
So they got the money of the bank account of Richard Batson and
transferred it to my account.
Happy all went well,

Thanks a lot guys,
without you I would never have contacted visa.

Thanks again,

regards Ducloi

kully · 13th February 2009, 14:38

A happy ending at least, Ducloi, and one thing that credit cards are good for.

7th February 2009, 18:12	#1
ducloi Newbie Rover 75 1.8 club saloon / Jaguar XJ 2.7D Join Date: Jul 2008 Location: Krabbendijke Posts: 6 Thanks: 0 Thanked 0 Times in 0 Posts	Experience with Batsonstoys in Redditch Has anyone got any experience with Batsonstoys in Redditch ? I have ordered a hornby live steam set for my son on the 7th of december 2008, but I have never received it ! I have phoned Richard Batson (director), I have mailed him, I have talked to his wife........... But no result at all. Phone : we are not available now, please give us your name and phone number and we will phone you back. mail : Hello, We will refund you and after I gave him all my credit card information he mailed me back and said he could not send money by his bank, but he can do it with his credit card machine, but then I have to give him all my secret credit card information and this isn't safe at all. So I mailed him back to tell that I just have set up a paypal account and asked him whether he wanted to transfer the money it by paypal. And 2 weeks later no answer, I even can't phone him. Now I really don't know what to do, I can't communicate with him, i can't go to his company as I live in Holland and he doesn't reply to mails at all !!! Has anyone got any experiences with ordering and delivering from Batsonstoys ? All help is appreciated Ducloi

13th February 2009, 14:08	#4
ducloi Newbie Rover 75 1.8 club saloon / Jaguar XJ 2.7D Join Date: Jul 2008 Location: Krabbendijke Posts: 6 Thanks: 0 Thanked 0 Times in 0 Posts	experience with Batsonstoys I contacted visa and told the whole story and also showed the mail from Richard Batson, afterwards they checked my bank account history and didn't find any trace of a refund by Richard Batson. So they got the money of the bank account of Richard Batson and transferred it to my account. Happy all went well, Thanks a lot guys, without you I would never have contacted visa. Thanks again, regards Ducloi

7th February 2009, 18:23	#2
JohnDotCom * Rover 75 FaceLift Tourer CDTi 170BHP Auto ConnSE 2005 Model Starlight Silver Join Date: Nov 2006 Location: Abergele Posts: 28,735 Thanks: 0 Thanked 6 Times in 5 Posts	I see they sell through Amazon.com but have had no dealings with them. I would contact your Trading Standards department (or equivalent over there for advice) and if you paid by Credit Card contact your issuer re non delivery for a full refund (Charge Back). I cannot see them listed on Hornbys dealers for the Live steam range either.

7th February 2009, 19:38	#3
GreyGhost Banned 180+ Sport Auto Join Date: Oct 2006 Location: Bedford Middle Level Posts: 17,787 Thanks: 0 Thanked 18 Times in 5 Posts	Their Ebay shop no longer exists even though still listed. They have nothing for sale on Amazon UK. Looks to me like they are a failure in more than one way. I agree with John, contact your credit card company for a refund if you paid that way.

13th February 2009, 14:38	#5
kully Loves to post 75 MkI 1.8T Saloon Join Date: Dec 2008 Location: North Hampshire Posts: 444 Thanks: 0 Thanked 0 Times in 0 Posts	A happy ending at least, Ducloi, and one thing that credit cards are good for.