eBay concern

Ravinder · 12th April 2016, 18:14

Hi guys

I use eBay regularly to buy and sell stuff. I recently put up a camera lens for sale and the buyer has zero feedback with a foreign name and is using the eBay GSP shipping service in order to have goods sent overseas

He was the only bidder yesterday for the item and I've just received notification of payment.

I am concerned about this as I'm quite wiery of sending items overseas. Well, with the GSP service, I believe the way it works is that I send the item to a central address in the UK and they then send it onto the buyer. Has anyone had any experience with this?

I'm concerned that the buyer may claim he hasn't received the good and it may make it hard to trace and then I end up losing out. It's £300 as well so a lot of money. I'm quite tempted just to refund him and cancel the order. Opinions?

mininuts · 12th April 2016, 18:22

Isn't this all run by eBay? I was of the understanding that using this service is safer for the seller than using Royal Mail International etc. I think you'll have more comeback if something goes wrong.

steve1975 · 12th April 2016, 18:23

Quote:

Originally Posted by Ravinder

Hi guys

I use eBay regularly to buy and sell stuff. I recently put up a camera lens for sale and the buyer has zero feedback with a foreign name and is using the eBay GSP shipping service in order to have goods sent overseas

He was the only bidder yesterday for the item and I've just received notification of payment.

I am concerned about this as I'm quite wiery of sending items overseas. Well, with the GSP service, I believe the way it works is that I send the item to a central address in the UK and they then send it onto the buyer. Has anyone had any experience with this?

I'm concerned that the buyer may claim he hasn't received the good and it may make it hard to trace and then I end up losing out. It's £300 as well so a lot of money. I'm quite tempted just to refund him and cancel the order. Opinions?

i'v sent stuff oversea's before with gsp and never had a problem
steve.

Ravinder · 12th April 2016, 19:02

I've just messaged the buyer. This is what he said:

Yes, I am overseas. I was the first time to buy things in xx. If you are not assured Crossing transaction, we can terminate the deal

The fact that he has zero feedback is concerning me. I currently have another individual saying that they haven't received their item that I sent a few weeks back. Also overseas through GSP which I'm trying to deal with. AND also another buyer in the UK that hasn't received his item and has claimed against me. Again, was also sent and have postage receipt for this. PayPal went in his favor and gave him the money back while I was still trying to investigate it with Royal Mail.

£300 is a lot of money to me right now and I really cannot be bothered with any more hassle if anything goes wrong.

vindaloo · 12th April 2016, 19:11

Quote:

Originally Posted by Ravinder

I've just messaged the buyer. This is what he said:

Yes, I am overseas. I was the first time to buy things in xx. If you are not assured Crossing transaction, we can terminate the deal

The fact that he has zero feedback is concerning me. I currently have another individual saying that they haven't received their item that I sent a few weeks back. Also overseas through GSP which I'm trying to deal with. AND also another buyer in the UK that hasn't received his item and has claimed against me. Again, was also sent and have postage receipt for this. PayPal went in his favor and gave him the money back while I was still trying to investigate it with Royal Mail.

£300 is a lot of money to me right now and I really cannot be bothered with any more hassle if anything goes wrong.

I've used the eBay GSP system without issue, probably safer than normal shipping.

In all honesty if you don't want hassle, don't use eBay.

lady zed · 12th April 2016, 19:16

You can also restrict your buyers to people with at least 10 feedback points, or at least you used to be able to.

In all honesty, if your gut is telling you it's dodgy, I would listen to it and cancel it but be prepared for a neg rating. I know it's not the done thing but £300 is a lot of money to take a chance with.

lady zed · 12th April 2016, 19:17

Also, change your settings to UK buyers only.

steve1975 · 12th April 2016, 19:32

when you started using ebay,did you have zero feedback....i rest my case.
you've gotta start somewhere

Ravinder · 12th April 2016, 19:38

Yes, I understand we start with zero feedback, but I'm just being cautious. I will have a careful read of the conditions on their site and may even give eBay a call tomorrow to clarify some things just to ensure that I am covered if anything goes wrong.

Dallas · 12th April 2016, 19:51

I think you are only responsible for sending the item to the ebay UK shipping centre.

Once ebay ship the parcel off to the buyer, its ebays responsibility. ebay are protected via the shipping service they used anyway, so if anything were to go wrong, ebay would claim from the courier.

12th April 2016, 18:14	#1
Ravinder This is my second home Rover 75 saloon x2, Rover 75 Tourer x2, Rover 220 Coupe Turbo Join Date: Aug 2010 Location: Kirkcaldy, Fife Posts: 9,036 Thanks: 2,278 Thanked 2,852 Times in 1,718 Posts	eBay concern Hi guys I use eBay regularly to buy and sell stuff. I recently put up a camera lens for sale and the buyer has zero feedback with a foreign name and is using the eBay GSP shipping service in order to have goods sent overseas He was the only bidder yesterday for the item and I've just received notification of payment. I am concerned about this as I'm quite wiery of sending items overseas. Well, with the GSP service, I believe the way it works is that I send the item to a central address in the UK and they then send it onto the buyer. Has anyone had any experience with this? I'm concerned that the buyer may claim he hasn't received the good and it may make it hard to trace and then I end up losing out. It's £300 as well so a lot of money. I'm quite tempted just to refund him and cancel the order. Opinions?

12th April 2016, 18:22	#2
mininuts This is my second home Cooper S 210 Join Date: May 2012 Location: Port William Posts: 5,309 Thanks: 5,098 Thanked 2,406 Times in 1,631 Posts	Isn't this all run by eBay? I was of the understanding that using this service is safer for the seller than using Royal Mail International etc. I think you'll have more comeback if something goes wrong. __________________ *Paul* 2016 MINI Cooper S 210 : 2000 Rover 75 CDT Classic SE : 2009 Freelander 2 GS : 2000 Mini Cooper Sport : 1986 Mini Mayfair : 1980 Mini Pickup : 1971 Mini Cooper S

12th April 2016, 19:16	#6
lady zed This is my second home Rover 75 Saloon Join Date: Nov 2006 Location: On the edge Posts: 6,659 Thanks: 1,354 Thanked 1,210 Times in 716 Posts	You can also restrict your buyers to people with at least 10 feedback points, or at least you used to be able to. In all honesty, if your gut is telling you it's dodgy, I would listen to it and cancel it but be prepared for a neg rating. I know it's not the done thing but £300 is a lot of money to take a chance with. __________________ it's all about the first person you want to tell good news to

12th April 2016, 19:17	#7
lady zed This is my second home Rover 75 Saloon Join Date: Nov 2006 Location: On the edge Posts: 6,659 Thanks: 1,354 Thanked 1,210 Times in 716 Posts	Also, change your settings to UK buyers only. __________________ it's all about the first person you want to tell good news to

12th April 2016, 19:02	#4
Ravinder This is my second home Rover 75 saloon x2, Rover 75 Tourer x2, Rover 220 Coupe Turbo Join Date: Aug 2010 Location: Kirkcaldy, Fife Posts: 9,036 Thanks: 2,278 Thanked 2,852 Times in 1,718 Posts	I've just messaged the buyer. This is what he said: Yes, I am overseas. I was the first time to buy things in xx. If you are not assured Crossing transaction, we can terminate the deal The fact that he has zero feedback is concerning me. I currently have another individual saying that they haven't received their item that I sent a few weeks back. Also overseas through GSP which I'm trying to deal with. AND also another buyer in the UK that hasn't received his item and has claimed against me. Again, was also sent and have postage receipt for this. PayPal went in his favor and gave him the money back while I was still trying to investigate it with Royal Mail. £300 is a lot of money to me right now and I really cannot be bothered with any more hassle if anything goes wrong.

12th April 2016, 19:32	#8
steve1975 Banned rover 75 saloon Join Date: Oct 2015 Location: workington Posts: 1,890 Thanks: 385 Thanked 449 Times in 279 Posts	when you started using ebay,did you have zero feedback....i rest my case. you've gotta start somewhere

12th April 2016, 19:38	#9
Ravinder This is my second home Rover 75 saloon x2, Rover 75 Tourer x2, Rover 220 Coupe Turbo Join Date: Aug 2010 Location: Kirkcaldy, Fife Posts: 9,036 Thanks: 2,278 Thanked 2,852 Times in 1,718 Posts	Yes, I understand we start with zero feedback, but I'm just being cautious. I will have a careful read of the conditions on their site and may even give eBay a call tomorrow to clarify some things just to ensure that I am covered if anything goes wrong.

12th April 2016, 19:51	#10
Dallas This is my second home 1979 Capri 1.6L, 1982 Capri 1.6L, 2016 Dacia Stepway Join Date: Jun 2009 Location: Dorset Posts: 8,595 Thanks: 3,496 Thanked 3,397 Times in 2,218 Posts	I think you are only responsible for sending the item to the ebay UK shipping centre. Once ebay ship the parcel off to the buyer, its ebays responsibility. ebay are protected via the shipping service they used anyway, so if anything were to go wrong, ebay would claim from the courier.