Fawlty Towers or Western Power ?

trebor · 21st July 2015, 19:59

I recently had new smart meters fitted by EoN who reported to Western Power that I needed a new live feed coming into the house, so they sent out an engineer to asses the situation

He said that because the work had to be done in a narrow cupboard under the stairs it would be unsafe to do whilst live and the only way to switch off the power would be to dig up part of my drive which would be put back later

Although I was reluctant to have the drive dug up I decided to go ahead as it would make my electric safer.

So the job was booked and I arranged a time slot between 11am and 12 pm

On the day of the job 2 vans and 3 men turned up at 8.30 which was earlier than planned and they asked to look at the job and couldn't understand why the previous engineer had said that drive needed to be dug up, they asked if I knew his name as there was apparently no record of the visit on their records

The job was completed to my satisfaction without the drive being disturbed and the 3 men left before 11am saying they would make sure any more viisits were cancelled.

About an hour later another white van came with one man who had come to do the job so I told him what had happened and off he went

About 2 hours later another white van turned up followed by a 4x4 towing a trailer with a mini digger on, they had come to dig up the drive and although I was expecting them at 11 I had had no call to say they would be late and they just said their first job had taken longer than expected, anyway I sent them on their way too

The next day a large lorry turned up to fill in the hole which hadn't been dug and they too were sent on their way

So to summarise, although I was happy with the job and the men who did it, the company organisation was like something out of fawlty towers, if you count the initial engineer visit all in all I had 5 vans, 1 4x4 with trailer and mini digger, one lorry and 8 men to replace a live feed !

FLYER · 21st July 2015, 20:24

.

.

Beyond words....

wullie480 · 21st July 2015, 20:28

gees just be glad you were in to stop them digging up the drive.

Number 6 · 21st July 2015, 20:32

you were lucky,some times no one comes at all and you have to keep phoning them

RogerHeinz57 · 21st July 2015, 20:35

Quote:

Originally Posted by trebor

I recently had new smart meters fitted by EoN who reported to Western Power that I needed a new live feed coming into the house, so they sent out an engineer to asses the situation

He said that because the work had to be done in a narrow cupboard under the stairs it would be unsafe to do whilst live and the only way to switch off the power would be to dig up part of my drive which would be put back later

Although I was reluctant to have the drive dug up I decided to go ahead as it would make my electric safer.

So the job was booked and I arranged a time slot between 11am and 12 pm

On the day of the job 2 vans and 3 men turned up at 8.30 which was earlier than planned and they asked to look at the job and couldn't understand why the previous engineer had said that drive needed to be dug up, they asked if I knew his name as there was apparently no record of the visit on their records

The job was completed to my satisfaction without the drive being disturbed and the 3 men left before 11am saying they would make sure any more viisits were cancelled.

About an hour later another white van came with one man who had come to do the job so I told him what had happened and off he went

About 2 hours later another white van turned up followed by a 4x4 towing a trailer with a mini digger on, they had come to dig up the drive and although I was expecting them at 11 I had had no call to say they would be late and they just said their first job had taken longer than expected, anyway I sent them on their way too

The next day a large lorry turned up to fill in the hole which hadn't been dug and they too were sent on their way

So to summarise, although I was happy with the job and the men who did it, the company organisation was like something out of fawlty towers, if you count the initial engineer visit all in all I had 5 vans, 1 4x4 with trailer and mini digger, one lorry and 8 men to replace a live feed !

Between them, they could'nt run a bath by the sounds of things!

coolcat · 21st July 2015, 20:36

It's nice to know you are popular though

Christopher · 21st July 2015, 20:37

Not quite the same - but for the last 6 months I have been battling Scottish Power to get a proper bill so that I can actually pay them!! Since December last year they have been sending me 2 or 3 bill ON THE SAME day, all saying that I owe differing amount. Each time I call them I tell them I do want to pay but I need to know exactly what to pay, and can they explain the bills? they scratch heads over the phone and hum and ah and say they will call me back and don't. A few weeks/ month later I get a final demand followed by a collections agency demand .. I call them, they agree something is nit right, cancel the collections agency, say they will get back to me and don't ... this has been going in for 6 months now, each time I get 3 or 4 bills through the post and they cant explain them. In January I got a letter apologising that they had screwed up their computer system and wouldn't charge me for power consumed more than a year earlier ...

I asked them to calculate a final bill with this commission, and they said letter? what letter? they don't have any record if it!! So now they want me to scan the letter and send them a copy!!

So right now its £2,000 bill and counting ... and each time I call I ask them if the call is being recorded - and if it isn't I want it too!!!

This is crazy!!

FLYER · 21st July 2015, 20:41

Quote:

Originally Posted by Christopher

Not quite the same - but for the last 6 months I have been battling Scottish Power to get a proper bill so that I can actually pay them!! Since December last year they have been sending me 2 or 3 bill ON THE SAME day, all saying that I owe differing amount. Each time I call them I tell them I do want to pay but I need to know exactly what to pay, and can they explain the bills? they scratch heads over the phone and hum and ah and say they will call me back and don't. A few weeks/ month later I get a final demand followed by a collections agency demand .. I call them, they agree something is nit right, cancel the collections agency, say they will get back to me and don't ... this has been going in for 6 months now, each time I get 3 or 4 bills through the post and they cant explain them. In January I got a letter apologising that they had screwed up their computer system and wouldn't charge me for power consumed more than a year earlier ...

I asked them to calculate a final bill with this commission, and they said letter? what letter? they don't have any record if it!! So now they want me to scan the letter and send them a copy!!

So right now its £2,000 bill and counting ... and each time I call I ask them if the call is being recorded - and if it isn't I want it too!!!

This is crazy!!

Switch to Western Power ....

barney bear · 21st July 2015, 20:47

Quote:

Originally Posted by Christopher

Not quite the same - but for the last 6 months I have been battling Scottish Power to get a proper bill so that I can actually pay them!! Since December last year they have been sending me 2 or 3 bill ON THE SAME day, all saying that I owe differing amount. Each time I call them I tell them I do want to pay but I need to know exactly what to pay, and can they explain the bills? they scratch heads over the phone and hum and ah and say they will call me back and don't. A few weeks/ month later I get a final demand followed by a collections agency demand .. I call them, they agree something is nit right, cancel the collections agency, say they will get back to me and don't ... this has been going in for 6 months now, each time I get 3 or 4 bills through the post and they cant explain them. In January I got a letter apologising that they had screwed up their computer system and wouldn't charge me for power consumed more than a year earlier ...

I asked them to calculate a final bill with this commission, and they said letter? what letter? they don't have any record if it!! So now they want me to scan the letter and send them a copy!!

So right now its £2,000 bill and counting ... and each time I call I ask them if the call is being recorded - and if it isn't I want it too!!!

This is crazy!!

That's just plain weird, I'd be recording the calls myself if I was you Christopher.

macafee2 · 21st July 2015, 20:48

email the ceo's, explain the situation. Normally you will get a positive out come

macafee2

21st July 2015, 19:59	#1
trebor This is my second home Rover 75 CDTi Connoisseur SE & MG ZT Saloon 190 Join Date: Jun 2007 Location: Coven Posts: 12,523 Thanks: 526 Thanked 1,877 Times in 885 Posts	Fawlty Towers or Western Power ? I recently had new smart meters fitted by EoN who reported to Western Power that I needed a new live feed coming into the house, so they sent out an engineer to asses the situation He said that because the work had to be done in a narrow cupboard under the stairs it would be unsafe to do whilst live and the only way to switch off the power would be to dig up part of my drive which would be put back later Although I was reluctant to have the drive dug up I decided to go ahead as it would make my electric safer. So the job was booked and I arranged a time slot between 11am and 12 pm On the day of the job 2 vans and 3 men turned up at 8.30 which was earlier than planned and they asked to look at the job and couldn't understand why the previous engineer had said that drive needed to be dug up, they asked if I knew his name as there was apparently no record of the visit on their records The job was completed to my satisfaction without the drive being disturbed and the 3 men left before 11am saying they would make sure any more viisits were cancelled. About an hour later another white van came with one man who had come to do the job so I told him what had happened and off he went About 2 hours later another white van turned up followed by a 4x4 towing a trailer with a mini digger on, they had come to dig up the drive and although I was expecting them at 11 I had had no call to say they would be late and they just said their first job had taken longer than expected, anyway I sent them on their way too The next day a large lorry turned up to fill in the hole which hadn't been dug and they too were sent on their way So to summarise, although I was happy with the job and the men who did it, the company organisation was like something out of fawlty towers, if you count the initial engineer visit all in all I had 5 vans, 1 4x4 with trailer and mini digger, one lorry and 8 men to replace a live feed ! __________________ www.midlandsnanomeets.co.uk Robs Car Gallery Coven near Wolverhampton WV9 2000 Cowley Built Rover 75 2.0 V6 Club SE/ Atlantic Blue/ Sandstone/Walnut (daily driver) 2003 Land Rover Freelander 1 TD4 HSE Helsinki Blue/Black Leather (swmbo daily driver) Last edited by trebor; 21st July 2015 at 20:02..

21st July 2015, 20:24	#2
FLYER Banned rover75 cdti AUTO TOURER 160 bhp. Join Date: Jul 2010 Location: Glasgow Posts: 35,346 Thanks: 2,985 Thanked 3,685 Times in 2,463 Posts	. .. Beyond words....

21st July 2015, 20:28	#3
wullie480 This is my second home 1 Join Date: Dec 2010 Location: Banned Posts: 5,195 Thanks: 528 Thanked 1,022 Times in 786 Posts	gees just be glad you were in to stop them digging up the drive. __________________ [SIGPIC][/SIGPIC]

21st July 2015, 20:32	#4
Number 6 This is my second home Rover 75 tourer Club CD/Limo Tints Join Date: Nov 2008 Location: Meneac Posts: 6,759 Thanks: 5,007 Thanked 1,609 Times in 869 Posts	you were lucky,some times no one comes at all and you have to keep phoning them __________________ ] "I started out with nothing, and Ive still got most of it left!"

21st July 2015, 20:36	#6
coolcat This is my second home Audi Q3 TDI S-Line Quattro Join Date: Jul 2007 Location: Clacton On Sea/On the boat somewhere Posts: 51,149 Thanks: 9,890 Thanked 12,235 Times in 8,232 Posts	It's nice to know you are popular though __________________ Jeff.

21st July 2015, 20:37	#7
Christopher Owners Club Director Rover 75 V6 Copperleaf Red, MG ZTT 190+ Lagoon & Early MGF Join Date: Oct 2006 Location: Rugby Posts: 9,287 Thanks: 105 Thanked 343 Times in 81 Posts	Not quite the same - but for the last 6 months I have been battling Scottish Power to get a proper bill so that I can actually pay them!! Since December last year they have been sending me 2 or 3 bill ON THE SAME day, all saying that I owe differing amount. Each time I call them I tell them I do want to pay but I need to know exactly what to pay, and can they explain the bills? they scratch heads over the phone and hum and ah and say they will call me back and don't. A few weeks/ month later I get a final demand followed by a collections agency demand .. I call them, they agree something is nit right, cancel the collections agency, say they will get back to me and don't ... this has been going in for 6 months now, each time I get 3 or 4 bills through the post and they cant explain them. In January I got a letter apologising that they had screwed up their computer system and wouldn't charge me for power consumed more than a year earlier ... I asked them to calculate a final bill with this commission, and they said letter? what letter? they don't have any record if it!! So now they want me to scan the letter and send them a copy!! So right now its £2,000 bill and counting ... and each time I call I ask them if the call is being recorded - and if it isn't I want it too!!! This is crazy!! __________________ Christopher in banana veritas

21st July 2015, 20:48	#10
macafee2 This is my second home Rover 75 Saloon & Tourer Join Date: Sep 2012 Location: Lincoln Posts: 14,926 Thanks: 1,630 Thanked 3,032 Times in 2,181 Posts	email the ceo's, explain the situation. Normally you will get a positive out come macafee2