eurocarparts booboo

[carlos]

I had a email yesterday from euro car parts for buy get one free on oil, so I ordered some along with some service parts on there click and collect service, went to collect today only to be told that they could not put it through at the price that I had on my click and collect invoice, have emailed customer service but no reply very poor service in my opinion (merry Christmas euro car parts) .

[Heddy]

If I ever need cheap 'consumables' I use their other company via e-bay, Carparts4less. Never used a discount code so dunno if they even work!

[KWIL]

One local branch once tried to tell me that ZTCLUB25 did not exist, they were very surprised when I showed them and they promptly invoiced the correct amount!!

[g20stu]

Originally Posted by carlos

I had a email yesterday from euro car parts for buy get one free on oil, so I ordered some along with some service parts on there click and collect service, went to collect today only to be told that they could not put it through at the price that I had on my click and collect invoice, have emailed customer service but no reply very poor service in my opinion (merry Christmas euro car parts) .

I also had email offering Bogof collected oil yesterday no problems at Stockton branch

Stuart

[gozo ken]

Ordered on 27th,got today with free delivery.£17.99 for two gallons of semi-synthetic,excellent company/service.
Ken

[David Lawrence]

Originally Posted by carlos

I had a email yesterday from euro car parts for buy get one free on oil, so I ordered some along with some service parts on there click and collect service, went to collect today only to be told that they could not put it through at the price that I had on my click and collect invoice, have emailed customer service but no reply very poor service in my opinion (merry Christmas euro car parts) .

Whenever i have gone for click and collect, the order is already registered in their system, and usually have had my order already put together with the invoice printed out ready to go. They just take the money stated on the invoice with no discussion about prices at all. Are you sure your click and collect had been completed on-line, or did it hang up at the last stages without going through?

[carlos]

Have print out of my click and collect order with price but won't supply at price on order

[David Lawrence]

Originally Posted by carlos

Have print out of my click and collect order with price but won't supply at price on order

Order again and get it delivered instead.

[MSS]

Originally Posted by carlos

I had a email yesterday from euro car parts for buy get one free on oil, so I ordered some along with some service parts on there click and collect service, went to collect today only to be told that they could not put it through at the price that I had on my click and collect invoice, have emailed customer service but no reply very poor service in my opinion (merry Christmas euro car parts) .

Originally Posted by carlos

Have print out of my click and collect order with price but won't supply at price on order

I believe Click and Collect without payment is a reservation system and not an order. The reservation state to the "order" state change occurs at the time that payment is made in return for the promised supply of the goods.

If the 2 for 1 offer was no longer available at the time that paymment was attempted then technically what has happened is correct.

It's not the end of the world - treat it as a lesson learned and move on.

PS - sections 3.2 and 7.2.1 of the ECP T&C's are very clear as to when the contract comes into being and the price to be paid for "click & colect"

[mh007]

Originally Posted by mss

I believe Click and Collect without payment is a reservation system and not an order. The reservation state to the "order" state change occurs at the time that payment is made in return for the promised supply of the goods.

If the 2 for 1 offer was no longer available at the time that paymment was attempted then technically what has happened is correct.

It's not the end of the world - treat it as a lesson learned and move on.

PS - sections 3.2 and 7.2.1 of the ECP T&C's are very clear as to when the contract comes into being and the price to be paid for "click & colect"

But surely, if the OP had printed out the copy of the reservation, this means that ECP 'accepted' his reservation.
Provided the OP went to collect & pay in the allotted timescale, ECP should honour it, otherwise, just what is the point of the click & collect system when special offers are on ?
If the order couldn't be fulfilled by ECP at the offer price, they shouldn't have accepted the reservation.