Thank you Jet2holidays

stocktake · 13th April 2020, 09:32

Booked a package holiday with them in December to fly out today to Gran Canaria.
Through all this Covid - 19 situation they have been very good at communicating, from the unfortunate situation where they informed us they would have to cancel our holiday, a follow up email to let me know they would be in touch to discuss my options.
Today is the day we were supposed to fly out. Just received a call from them and with no arguments what so ever they have arranged to refund the total cost of the holiday within 14 days.
I haven't had to make a single call or email to chase them. It's just nice in this day and age to receive excellent customer service. I will definitely use them again.

snowman · 13th April 2020, 12:51

And for us to although we did get out to Lanzarote for 3 days out of 14 before we had to come back home because of the lockdown and they have refunded all of our holiday money they just emailed and said we would get a refund in due course
Regards paul

victorgte · 14th April 2020, 08:51

We are due to fly in July and so far nothing is cancelled and therefore no refunds yet. We have £4.5k at stake but we may yet go. Too early to say.

ziggy72 · 14th April 2020, 09:50

I was stuck out in Tenerife for 4 extra days when Easyjet cancelled the flight back. We never got an email or phone call direct from them and the only time we got any information was when we waited in a 3 hour phone queue making the call ourselves. They eventually got us a flight back to the UK but to Gatwick not Newcastle and had to fund our own way back. We kept all the taxi and train receipts etc and forwarded them on to Easyjet who say they are considering the claim and we'll find out after April 17th.
I'm booked through Jet2 for Lanzarote in mid July and will wait and see how things pan out but if it had been through Easyjet I'd cancel it now as I wouldn't use them again.

stocktake · 14th April 2020, 10:33

Quote:

Originally Posted by ziggy72

I'm booked through Jet2 for Lanzarote in mid July and will wait and see how things pan out but if it had been through Easyjet I'd cancel it now as I wouldn't use them again.

Favourite Island.

Speaking to the girl who sorted out our refund they have a current commencement date of mid June but as she said, everything could change.

They gave me options to:

Alter the dates to the same time next year.
Offered a credit note to be used by end of July on any destination and if not used by that date a full refund then. she also explained that the credit note was still covered by ABTA/ATOL
A full Refund now.

Obviously the airlines are taking a big hit and trying their best not to lose the sale if possible so the full refund straight away was the last option given.

Thinking about it, If they had given me the option of a credit note with an increased value of say 10% I may have been tempted by that to be honest.
Maybe they are missing a trick there?

steve-45 · 14th April 2020, 15:38

Quote:

Originally Posted by stocktake

Favourite Island.

Speaking to the girl who sorted out our refund they have a current commencement date of mid June but as she said, everything could change.

They gave me options to: [LIST][*]Alter the dates to the same time next year.[*]Offered a credit note to be used by end of July on any destination and if not used by that date a full refund then. she also explained that the credit note was still covered by ABTA/ATOL[*]A full Refund now.
?

Which Airline was this with? Am booked with Easyjet for Maderia in mid May, but not heard anything from them yet!

stocktake · 14th April 2020, 17:05

Quote:

Originally Posted by steve-45

Which Airline was this with? Am booked with Easyjet for Maderia in mid May, but not heard anything from them yet!

As per title Thankyou Jet2holidays

Arctic · 14th April 2020, 21:21

Hi Dave.
A little bit of good news in these sad times, as you say that is the sort of air line you want to fly with, and I am sure they know people will remember and book with them again once this lot as past, stay safe out there

steve-45 · 14th April 2020, 22:05

Quote:

Originally Posted by stocktake

As per title Thankyou Jet2holidays

Thank you, I have a feeling that easyJet won’t be so “easy “

Rickoshea · 14th April 2020, 23:32

We are booked to visit my dear sister-in-law in Denver in the middle of August and a Summer holiday starting in Singapore in November. I worry that August trip might be cancelled but a little more confident about the Far East in November. I worry that they are talking about locking us old gits down for longer then the rest of the population. All booked with BA in January sale and before the Chinese plague took hold! We have always found BA helpful when things become difficult

13th April 2020, 09:32	#1
stocktake Vis Whiz Rover 75 2.5 auto Saloon Join Date: Jun 2007 Location: LEEDS Posts: 20,586 Thanks: 2,057 Thanked 3,056 Times in 1,621 Posts	Thank you Jet2holidays Booked a package holiday with them in December to fly out today to Gran Canaria. Through all this Covid - 19 situation they have been very good at communicating, from the unfortunate situation where they informed us they would have to cancel our holiday, a follow up email to let me know they would be in touch to discuss my options. Today is the day we were supposed to fly out. Just received a call from them and with no arguments what so ever they have arranged to refund the total cost of the holiday within 14 days. I haven't had to make a single call or email to chase them. It's just nice in this day and age to receive excellent customer service. I will definitely use them again. __________________ Dave... Lost a few stones and a Gall Bladder and part of a bile duct and all of my dignity in the suppository incident

14th April 2020, 08:51	#3
victorgte I really should get out more....... MGTF, MGZT, Range Rover Join Date: Sep 2013 Location: Cheltenham Posts: 2,802 Thanks: 395 Thanked 633 Times in 446 Posts	We are due to fly in July and so far nothing is cancelled and therefore no refunds yet. We have £4.5k at stake but we may yet go. Too early to say. __________________ MG TF 135, MG ZT, Range Rover P38

14th April 2020, 09:50	#4
ziggy72 Posted a thing or two Jaguar S-Type R Audi A5 Sportback Join Date: May 2012 Location: Gateshead Posts: 1,009 Thanks: 823 Thanked 323 Times in 222 Posts	I was stuck out in Tenerife for 4 extra days when Easyjet cancelled the flight back. We never got an email or phone call direct from them and the only time we got any information was when we waited in a 3 hour phone queue making the call ourselves. They eventually got us a flight back to the UK but to Gatwick not Newcastle and had to fund our own way back. We kept all the taxi and train receipts etc and forwarded them on to Easyjet who say they are considering the claim and we'll find out after April 17th. I'm booked through Jet2 for Lanzarote in mid July and will wait and see how things pan out but if it had been through Easyjet I'd cancel it now as I wouldn't use them again. __________________ [SIGPIC][/SIGPIC]

14th April 2020, 21:21	#8
Arctic Give to Learn Freelander 2 Join Date: Aug 2010 Location: West Midlands Posts: 18,696 Thanks: 1,155 Thanked 6,407 Times in 3,874 Posts	Hi Dave. A little bit of good news in these sad times, as you say that is the sort of air line you want to fly with, and I am sure they know people will remember and book with them again once this lot as past, stay safe out there __________________ Arctic Givology Learn to Give Everything is Achievable ad altiora tendo. Check out our Nano meet dates http://www.midlandsnanomeets.co.uk/ http://www.the75andztclub.co.uk/index.php?thepage=howto " You do the work , we supply the expertise "

14th April 2020, 23:32	#10
Rickoshea Loves to post Jaguar I Pace Join Date: Mar 2012 Location: Surbiton Posts: 342 Thanks: 10 Thanked 74 Times in 47 Posts	We are booked to visit my dear sister-in-law in Denver in the middle of August and a Summer holiday starting in Singapore in November. I worry that August trip might be cancelled but a little more confident about the Far East in November. I worry that they are talking about locking us old gits down for longer then the rest of the population. All booked with BA in January sale and before the Chinese plague took hold! We have always found BA helpful when things become difficult __________________ Miss the 75

13th April 2020, 12:51	#2
snowman Avid contributor rover 75 tourer Join Date: Nov 2010 Location: birmingham Posts: 123 Thanks: 107 Thanked 33 Times in 25 Posts	And for us to although we did get out to Lanzarote for 3 days out of 14 before we had to come back home because of the lockdown and they have refunded all of our holiday money they just emailed and said we would get a refund in due course Regards paul

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