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19th January 2018, 10:42 | #121 |
This is my second home
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I dont like the way you pay inadvance for a unit then for you to wait a few months to receive it. Your basically paying for his stock.
A sensible way to sort this is to ship a load over to the UK and have an agent. Im sure these units are bought wholesale at very cheap prices to pay someone as an agent. Joe blogs buys one and if its a duff one he sends it to said agent and he tests and swaps it for a new one job done no if or buts just the way it should be. Old units sent back to China for manufacturer to repair or replace for the original stock buyer i.e Sean. I believe we have a chap on here who is UK based and thats how it should be done. It then takes away the weeks of communication when all you want is a working wireless....sorry radio. |
19th January 2018, 10:45 | #122 |
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That is how it was done, and it worked very well, he used coolcat, who has now moved over to other things and it's all gone downhill ever since
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19th January 2018, 11:06 | #123 | |
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I'm not defending him, he's chosen to sell these things but I am glad that the problems have been highlighted, I was one of the first people to complain properly about how rubbish they are and at first I just got lots of people saying how happy they are with theirs (and I'm sure lots of people still are) £400 is £400 though and no matter how much money you have no one likes spending that only to find out you've spent it on junk. |
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19th January 2018, 11:45 | #124 | |
This is my second home
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19th January 2018, 12:30 | #125 |
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rover 75 cdti(rhd), MG ZR(lhd), MG TF(lhd), MG TF(rhd), mini mpi (lhd), Renault megane III (awful) Join Date: Mar 2014
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It's probably a lot to do with the "word of mouth" situation, let's face it, Sean HAD a really good name, he would bend over backwards to help people out and people spoke about it and his business must have been booming.
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19th January 2018, 13:40 | #126 | |
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Nige |
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19th January 2018, 14:29 | #127 |
Posted a thing or two
rover 75 cdti(rhd), MG ZR(lhd), MG TF(lhd), MG TF(rhd), mini mpi (lhd), Renault megane III (awful) Join Date: Mar 2014
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Luckily I'm "only" about £25 out of pocket.
Pete. |
19th January 2018, 14:34 | #128 | |
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The thing is though that selling cannot be taken lightly and i'm not inferring Jub is doing this lightly. The snag with electronics especially today is simply the lack of service info and spares, so when an item is sold and outwith the 28 day return period and it fails then its often the retailer that fits the bill, certainly initially if a unit has to be returned to the manufacturer in China. The bigger issue comes once the manufacturers warranty runs out. Under the Sale of Goods Act you can claim under its rules a fault up to 6 years, in this instance it's the retailer who looses as the manufacturer will have washed his hands by then. If Jub has a decent back up, an engineer and spares, then he will do well and get good reports, without the backup then I'm not so sure. I sold TV's in my business and even by 2004 some manufacturers were poor with parts and one such customer complained and went to trading standards about a 3 year old TV, I could not source a replacement transformer and had to buy a new set out of my pocket and replace the customers set. That ended my sales..... no more afterwards, its the retailer who suffers not the manufacturer.
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Cheers from Trevor MM0KJJ Last edited by murphyv310; 19th January 2018 at 14:37.. |
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19th January 2018, 14:47 | #129 |
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If Jubb had been going when I bought my Nav I would most certainly considered him. Going alone on what I have read here about the guy since he's been trading, he's certainly available and quick to respond, which has to be a good sign. I am not for one moment getting into who's better than who. For me, it's a case of hindsight but at the time there was little alternative. If Jubbs gives the support and service then he is certainly more deserving to do well. I was in business long anough to know the highs and lows of customer service, it's not easy but if you do the very best you can then at least you can sleep a little easier
Nige |
19th January 2018, 15:07 | #130 |
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Quick question, for those that have been waiting for a long time for their head units, have you considered claiming the money back and then going elsewhere?
I've not bought one of these new radios from anyone. just curious. |
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